IT Support Technician LATAM

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50,  Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

• Overall Identity and Access Management responsibilities of software stack

• Provision, deprovision, license assignment, group assignment, secure and general access administration according to Onboarding/Offboarding requirements.

  • Some manual processes and some through tools such as Okta, Lumos, or similar.

• Handle IT/IAM Support Tickets on a daily basis to troubleshoot, provision access and to manage and administer applications like Google Workspace domains, Slack, Microsoft, Okta, Zendesk, Zoom, Lumos, etc.

• Availability to work from Saturday to Wednesday

• Weekly technical support for new hire cohorts.

• General management of devices with Operating Systems of both Windows & Microsoft.

• Provide technical support on company wide webinars and meetings.

• To create documentation for any new process that is introduced. Update internal onboarding/off-boarding information from time to time according to company’s requirements.

• Ability to handle at least 40+ support tickets on a daily basis.

Required Skills:

• Strong verbal and written communication skills

• IT experience in a fast paced environment

• Strong technical skills to analyze, troubleshoot, and support Operating Systems, MDM Softwares, and other cloud based software

• Basic understanding of scripting languages: GAM, PowerShell, and Bash.

• Driving the priority and time management of efforts to support/resolve assigned activities and communicate results/findings to users/management as necessary

• Thorough understanding of interdepartmental relations

Desired Skills and Experience:

• Bachelor of Science in Computer Science or a related field or equivalent experience

  • Or Three or more years of work experience as an IAM Analyst/Technician, IT Support, or related position

• 2+ years of experience building and managing Okta Workflows to optimize back-office IT processes for large-scale organizations (1,000+ users).

• Strong proven experience creating automation flows with platforms such as Zapier, Workato, N8N, or equivalent on monthly basis

• Any IT Support, IT Administration, or specific software certification is a plus.

• Proven experience in administering applications like Okta, Slack, Jira, Google Workspace.

• A deep understanding and familiarity with:

  • Role Based Access Control, Directory Services, Privileged Access Management, Directory Extensions, Single Sign-On, Password Vaults, Multi-Factor Authentication (MFA)

  • MDM softwares such as Jamf, Kandji, Intune, Airwatch or similar.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at recruiting@deel.com.

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on March 30, 2025.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144

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