The Client Success & Strategy team at Force Therapeutics is the engine that powers the implementation, support, success, renewal and growth of Force's growing portfolio of Hospitals, Health Systems and Orthopedic Specialty Practices throughout the US. The Client Success team works with each client in a highly customized fashion to ensure they reach their unique goals while living our mission to extend Force's reach and impact via hospitals and health system partnerships across the country. We are looking for an experienced Senior Client Success Manager with a track record of managing and upselling to complex clients within a high-growth organization.
As a Senior Client Success Manager, you will have responsibility for managing, retaining and expanding the relationships within your assigned book of business in collaboration with your Clinical counterparts.
What you'll do:
Account Management: You create a culture of alignment, collaboration, and accountability with our client stakeholders to drive loyalty. Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities. Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship.
Client Relationship: Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client's business objectives.. Create client relationships where they are champions of Force who provide references, case studies and testimonials
Strategic Client Growth: Deliver and communicate business results and impact to drive high levels of client retention and growth. Proactively identify expansion opportunities within your client base and work with a cross-functional team to achieve your expansion targets.
Client Advocacy: Act as the voice of the client within the company, advocating for their requests and feedback. Collaborate
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