Senior Sales Development Representative

Join us at a pivotal moment as we continue expanding into EMEA! We're seeking a driven Senior Sales Development Representative to be a crucial part of our international growth. In this role, you'll be identifying and engaging potential merchants in the UK and European markets, directly contributing to our expansion goals. You'll play a key role in building our pipeline and establishing Loop's presence in this exciting territory. This is your chance to make a significant impact and grow alongside a rapidly expanding company.

Loop is a remote-first company, with our teams working remotely across the United States and Canada. This role will be fully remote-based in the UK, and we have a strong preference for those who are located in London and have a deep background and understanding of logistics in the UK market.

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What You’ll Do:

• Conduct outbound prospecting to identify and qualify potential customers through phone calls, emails, social media, and other channels. 
• Research and understand prospects' business needs and pain points to effectively communicate the value proposition of Loop. 
• Schedule and coordinate introductory calls or demos for qualified prospects with Account Executives (AEs). Track and document all interactions and lead information in Loop's CRM system (we use Salesforce) to ensure accurate and up-to-date data. 
• Continuously learn about the industry and competitors to provide valuable insights to merchants and improve sales messaging. 
• Collaborate with AEs and other team members to optimize sales processes and improve overall sales performance. 
• Meet and exceed weekly and monthly KPIs for outbound calls, qualified leads, and scheduled meetings. 
• Achieve (or exceed!) monthly SQO quota. Participate in ongoing training and coaching sessions to improve sales skills and product knowledge. 
• Continuously provide feedback to the marketing team on the effectiveness of campaigns and messaging. 
• Act as THE voice of our market, sharing insights with our sales, marketing, merchant success and product teams so we can be exceptional at responding to market needs. 
• Attend industry events and trade shows to source and engage new prospects.  
• You’ll have high ownership and visibility on a team that is scaling fast, with growth paths into other areas of Loop! 

Your Experience:

• Strong prospecting skills with the ability to identify and qualify potential customers through various channels, such as cold calls, cold emails, social media, and other creative methods. 
• Excellent communication skills, both written and verbal, with the ability to engage and persuade prospects through phone, email, and other channels. 
• You’re excited about the future of AI, and can share a few examples of using AI to automate your workflows to create efficiencies.  
• You’ve worked autonomously and in ambiguous environments, owning your own pipeline and target list.  
• Strong listening skills to understand prospects' needs and pain points and effectively communicate the value proposition of Loop. 
• Positive attitude, persistence and resilience in the face of rejection or setbacks, with the ability to maintain motivation and focus on achieving quota. 
• You have a results-driven mindset and a willingness to go above and beyond to meet and exceed quotas. 
• You have a tried and true method to prioritize, stay organized, and handle every detail with care while juggling multiple priorities simultaneously. 
• Comfort with using technology and software tools, such as CRMs, email automation platforms, and prospecting tools; experience with (or are excited to learn) Loop’s tools - Salesforce, Slack, Notion, Loom, and Google Suite.  
• You can prove how you have the ability to learn technical concepts, and you enjoy it, too!  You know how to effectively collaborate with cross-functional teams, including AEs, marketing, and merchant success. 
• Willingness to learn and continuously improve sales skills, including product knowledge, sales processes, and industry trends. 
• You can provide examples of how you addressed a customer's concern or hesitation with a product and turned that hesitancy into a win. 
• You thrive in rapidly changing, ambiguous, and fast-moving environments.

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Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

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