Shop confidently with Poyst Purchase Protection
Get a full refund if your item isn't as described, arrives damaged or late, or doesn't arrive at all.*
Poyst Purchase Protection
Easily get help in the rare case that something goes wrong when shopping from a small business.
What's eligible for Poyst Purchase Protection:
- Your order doesn't match the item description or photos
- Your item arrived damaged
- Your item arrived after the estimated arrival date
- Your item didn't arrive or was lost in the mail
*Registered Poyst account required. Exclusions apply. See full terms below.
We're ready to help if something goes wrong. Here's how it works:
1
Reach out to the seller
Send a message to your seller if there's an issue. Sellers know their business best and can often resolve issues quickly.
2
Open a case for Poyst to review
If the seller can't resolve your issue, you'll be eligible to open a case for Poyst to review after the estimated delivery date has passed.
3
We'll help you reach a resolution
If your order is eligible, you'll be refunded for your purchase. Once the case is closed, you'll receive an email confirmation.