AAA Austin Insurance and Member Services

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Vitaliy Bozhkovia Google

5 months ago

I needed to get an IDP, and they did it super fast! 10 minutes. The customer service was great, and everyone was really nice.

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Patrickvia Google

5 months ago

You can renew your auto registration here. It was quick but they only accept cash or debit -- as in you have to enter your PIN debit which I am not comfortable with. No credit card or checks. The renewal was 77.00 and change. I gave a 100.00 bill and they struggled to come the change....just something to consider before going.

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Kelden Avia Google

7 months ago

Went to get an international license and passport photos. The staff were helpful and quick. However, the passport photo was too close to my face and was rejected upon renewal. This location stated that passport photos were final sale, and gave no option for a refund. Have your photos taken somewhere else.

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Michael Campbellvia Google

7 months ago

Went here to get my International Driving Permit (IDP) - walked in without an appointment, walked out within 15 minutes. Super professional, very fast, cute chicks, what more can I say? Fantastic experience.

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Joshua Mvia Google

8 months ago

On May 28, 2025, This AAA location gave me awful customer service. I was there only to get my passport photos taken. From the start, the service was terrible. The woman working the front desk didn't help me at all. I was instead helped by a guy who seems to be a new hire. Although, the woman at the front desk was able to help a man that came in 5 mins after me, his passport photos was done in a span of 15 mins. the whole process for me was about 45 mins. So many things went wrong during this whole process, like them not processing my information before taking my photos. I had to wait for a senior employee to process my information and payment.(I saw the woman at the front desk do the same for other people, but not me... wonder why) The other employee offered a free gift for my patience... but she didn't give me one, it was probably a key chain or a cheap duffle bag. Overall, this was terrible service, and I would not recommend this location. It's a shame because AAA used to be a quality company.