cassi moten
do not go here!!! i had a terrible experience. i came in as a walk in and immediately asked the woman at the front desk if that was okay (she was very kind and patient btw) and was told yes, without any mention of a longer wait time or a suggestion of scheduling an appointment due to them being booked up. i had some issues finding my insurance which added to my wait time at no fault of the doctors obviously, but once the issue was revolved the doctor made a snarky comment about me having a previous appointment scheduled—which im assuming was scheduled by my mom or sister? not sure what that was about, but i do feel that added to my treatment and experience. understanding that I was a walk-in, I tried to be patient and I waited for almost an hour . no one acknowledged the wait time, or gave me an estimated wait time. another walk-in came in about 15 minutes before I left and was called after 5 minutes for what im assuming was a pre-exam consultation, which i hadn’t even received. a few minutes after i left i got a call asking if i wanted to be seen and that they “couldn’t find me” even though I told the front desk I’d be leaving. most people understand the wait, especially as a walk in, but I do think 45 minutes of sitting without acknowledging the wait time or any communication at all is a terrible business practice, I would’ve even appreciated a heads up by the woman at the front desk like “hey we have a lot of appointments today so it may take up to an hour for you to be seen” that way I could’ve left my information and came back at a better time. hopefully i can find a place that won’t waste so much of my time.
