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Brian Davidsonvia Google

about 2 months ago

Had Val from AirTron come out and performed a warranty service on my new homes A/C and heater. He diagnosed and made a simple repair and then checked the entire system out. He informed me of key items in my system that I had no idea about and how to clean a filter I had no idea that was even in my system. He also made recommendations for minor maintenance that I could perform myself, that would benefit me and my hvac system. I am beyond grateful for his advice and his knowledge. AirTron you’ve got a great employee in Val! Thank you so much!!!

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Heather Brownvia Google

2 months ago

I had my annual maintenance check up in November and they found a leak in a coil. Dominic Fox came the next week to replace the coil. What should have taken around two hours took four. Dominic pumped too much Freon into my system, causing high pressure and had to call another tech out to my home to figure out the issue. He did not keep me updated on the job and had to call for help without telling me - I realized there was an issue when another tech showed up to my home unannounced. Not only was Dominic uncommunicative and ill equipped to complete the work, but he left a mess by my driveway next to the unit. There was debris everywhere, he left my lockbox unlocked, my electric box open, and drove through the driveway divider gravel with the truck. Before he finished the job, he came into my house and asked if he could heat up his lunch in my microwave. He was more concerned with eating than finishing the job at hand. I was frustrated, but ultimately let it go until a couple of weeks later, I went into my attic to change my HVAC filter. I was horrified to see that he left trash and debris everywhere, including a can in my insulation! He was drinking a beverage in my attic while he worked and tossed in into my insulation. He was so disrespectful toward my home, treating it like a trash can. The photos attached are just some of the screws, zip ties, washers, boxes, plastic, cans, etc. I cleaned up from my attic. I called customer service and asked to speak to the service manager Javier. The customer service rep noted my concerns and said Javier would give me a call back. Javier never got back to me. I’m upset that a company would show up to my home and disrespect it like this and furthermore, no service manager has taken the time to follow up with me. I have been telling my neighbors about my negative experience and I’d recommend anyone to look elsewhere for their HVAC services.

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Stephenvia Google

3 months ago

12-10-2025. Matt always goes above and beyond. Back in October he successfully fixed a condensation issue in our extraction vents in our restroom. He is so friendly and professional, and his customer service skills are top-notch! Today, Matt came back again, this time to see why our AC fan was consistently blowing instead of turning on and shutting off automatically like it should. He was well-versed in knowledge about our particular AC unit and was able to diagnose and fix the wiring issue within 5-10 minutes while explaining to me what happened for what reason and letting me observe him fixing it! And great thing was we are still in warranty so we didn't pay anything.

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Owen Jonesvia Google

5 months ago

Had a compressor that was under warranty replaced by Airtron Heating and AC. The technician replaced the compressor in about 2 hours. No charge. Great job Airtron

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C. Reedvia Google

6 months ago

Received service this weekend from Airtron. If you are looking for someone to maintain your AC unit, seriously look no further. From the time I placed my service call, I received the best customer service. They responded quickly, scheduled me for the next day. Sent an awesome technician out who arrived early! Ismael Martinez is one of the best techs you will ever experience! Ask for him and see! This young man was so professional and very, very knowledgeable about the service he provided and took the time to educate me on everything he was doing to repair my unit. One the most professional and customer service focused techs I’ve seen in a long time! He even left me tips on how to maintain my unit on a monthly basis. My unit was promptly repaired and at no cost, since I am a service member. Listen, get that service membership because it’s worth every penny! You’ll get a well trained tech, prompt scheduling and cost savings! And with the cost of everything going up, the service membership for your AC unit will prove to be a good idea and one you’ll want to keep in your home budget. I’ve managed commercial real estate and my vendors could learn a thing or two from Ismael and Airtron! No exaggeration!