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Becca Toopvia Google

about 1 month ago

Company is going downhill; would go elsewhere for HVAC/plumbing needs. They seem to be transitioning to solely a fireplace repair company and, although I cannot speak to their service in that regard, I DO have commentary regarding their HVAC service -- For reference, 5 years ago Bryant (another company I would not recommend) tried to claim my heat exchanger had failed during a routine annual inspection in my then FIVE YEAR OLD furnace. Allgeier, likewise, tried to do the same thing five years later. My furnace is presently only 10 years old and its heat exchanger came with a 20 year (non-original owner) - life (original owner) warranty which means the likelihood of the heat exchanger failing in the first 5-10 is statistically extremely improbable. Furthermore, there are NO symptoms of this issue actually existing - just photos these companies produce and everyone knows that these days you can supply a photo of anything. Additionally, MULTIPLE other techs have serviced my furnace in the interim with no issues reported. My furnace is still heating properly. I have CO alarms on every floor and they are not going off. No signs of furnace malfunction or irregularity of any kind. I have lived in my current home for 10 years and would know if something was off. I also did my due diligence in terms of research - pretty much the misdiagnosis of failed heat exchangers is a go-to for HVAC companies. Studies show that it is extremely rare that a heat exchanger is actually compromised despite the frequency of this misdiagnosis. Please beware and trust yourself and your research. These techs appear to be salesmen first and foremost as they appear more concerned with making money off of commission than providing good service. They literally wanted to start taking my perfectly functioning furnace apart and charge me thousands of dollars in the wake of a huge incoming winter storm. Thanks but no thanks. Best part was when the first tech said there was one breach in my heat exchanger and then the second person I spoke to on the phone (who has never even been to my property) upped that number to three. LMAO. Get your story straight. Three breaches with no symptoms? NO WAY. I felt disrespected and lied to; I also get the distinct feeling that I received exceptionally poor service due to, at least in part, my gender. They have lost me as a customer and I am in the process of securing a new service that will likely still be in business in the years ahead. Hopefully this post saves someone time, money, and unnecessary worry. Best.

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Rita Plominvia Google

about 1 month ago

Andy was great—very thorough and professional inspecting and cleaning our gas fireplace. He took the time to explain what he was doing, patiently answering all questions and emphasized safety throughout, which I really appreciated. I am confident everything was checked carefully and I’m comfortable using the gas fireplace again. Highly recommend Andy and this company.

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Jim Burkevia Google

about 1 month ago

Installed a vented freestanding fireplace that required a long vent pipe and roof penetration. Wes and the team that worked on this were very conscientious regarding our home the equipment installed. There was little bit of confusion back at the office but installers sorted things out and did an overall good job.

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Alec Whitevia Google

about 1 month ago

Based on positive recommendations from members of my neighborhood I reached out to The Fire Place, part of Allegeier, and wanted to share my feedback about your overall service a Chase, the technician. From start to finish, everyone I interacted with was courteous, professional and pleasant. There was great follow-up ok appointment scheduling and transparency about Cory’s for parts and labor. Chase arrived and I have never had a more pleasant experience with a technician - he was so personable and educated me all along the way or the repair and questions I had about fireplace maintenance and safety. He took several notes on a few follow-up items and I received a communication quickly to that affect. What a great experience!! Thank you!

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Sheila Walkervia Google

about 2 months ago

Andy from the Fire Place was great! He showed up prepared. Was knowledgeable about what he was doing and was able to address all my questions and concerns. He explained my issue, took care of it quickly, and left the space cleaner than it was bf he started!! Highly recommend the Fire Place and more importantly, Andy!!