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Paul Pearsonvia Google

3 months ago

Both Chad and Terrence were courteous and professional on this job. I am completely satisfied with the results. I have both a clogged sewer line and it turns out a leak from the water meter into the house and this was fixed in short order. I would recommend Tom Drexel to anyone for plumbing problems.

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Dwayne Powellvia Google

4 months ago

When I called tom dexter, They showed up very quickly than I expected= GREAT!! Which made me very happy!! All the employees were very nice, the supervisor kept me up up to date N explained it in a way that I understood.. P.S.- If you ARE NOT USING TOM DEXTER just be prepared for A >>>BIG BEAUTIFUL BILL,

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Paras Patelvia Google

5 months ago

Highly professional and they know what they are doing. Always willing to explain the steps throughout the installation. Mike Garcia and his team did an amazing job installing our Kohler whole home generator. Definitely recommending for all home generator installations.

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Emily Stantonvia Google

7 months ago

Tom Drexler came out on August 1st around 3PM. First off, I wanted to say that my system was working perfectly fine. I am fully aware that I am a little low on refrigerant, but other than that, it has been working marvelously. Anyways, they came out for the biannual routine maintenance for my system, which I was hesitant on in the first place, but I figured how could they mess up a system that all they’re doing is cleaning it? The gentleman came out, he was very pleasant and was telling me different things about the system inside of the house. Nothing is wrong with the system, it has been working perfectly fine. Even whenever it was reaching almost 100° outside, the system had been working like a champ. The service technician was at the house for just a little over an hour, and he cleaned the system inside and out. He took the cover off of the system outside, including the panel that covers all of the wires And cleaned everything which instituted him spraying it down with the water hose. After he left, we didn’t think too much about the system because it was only 80° outside but we had noticed less than an hour after he left, the temperature was rising in the house. We basically made an immediate call not even 12 hours later because the system outside was NOT working. They said I would most likely be subject to an $89 service fee charge. They came out the very next day, on August 2nd and once again, tried saying that the reason why my system wasn’t working was because I was out of refrigerant. I was not out of refrigerant. The new technician finally started checking out my system. My contactor had stopped working (Which I am assuming is from the previous maintenance worker spraying it with water not even 12 hours prior?). But regardless, the system had stopped working right after the previous maintenance worker had messed with it and I was being charged $89 for what I feel like was their mess up. Then the new technician told me that the $89 service fee would be waived if I had them fix the contactor which was almost $400. The contactor piece itself is maybe $20 from the store And 15 minutes of your life to fix it. If the system had stopped working a couple weeks down the road after the maintenance cleaning, that would have been different. The system essentially stopped working right after the technician had messed with it and I am being shafted with a $89 bill Because according to the customer care worker, Tom Drexler was the one that diagnosed the issue. The issue that they caused. Never again. I want nothing to do with this company except for a refund for THEIR mistake.

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David Harrisonvia Google

8 months ago

Service that I received today was exceptional. He not only was pleasant but extremely thorough and we analyzed and dealt with my cooling issues. I recommend them without any hesitation. Chris is a total delight!