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Alps Heating & Air Conditioning, Inc.
Your trusted family-owned HVAC experts in Anaheim, delivering comfort with 35+ years of excellence.
4.2(5 reviews)
$$$
home-services
heating-and-air-conditioning-hvac
contractors
Professional installation of new heating and air conditioning systems, including energy-efficient options, with thorough guidance and support.
Prompt diagnosis and repair of HVAC issues, from thermostat problems to system malfunctions, with same-day service available.
Regular maintenance services to extend the lifespan of your HVAC units, improve efficiency, and prevent costly breakdowns.
24/7 emergency support for urgent heating or cooling problems, ensuring quick response and reliable solutions.
Expert installation, replacement, and repair of thermostats, including smart and WiFi-enabled models, with transparent pricing.
Your trusted family-owned HVAC experts in Anaheim, delivering comfort with 35+ years of excellence.
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Alps Heating & Air Conditioning, Inc. is a family-owned and operated HVAC contractor based in Anaheim, CA, with over 35 years of experience in the industry. We specialize in heating, air conditioning installation, repair, and maintenance services for residential and commercial clients. Our team of certified technicians, including standout professionals like Allen and Alonso, provides prompt, honest, and thorough solutions, from emergency fixes to full system replacements. We pride ourselves on transparent pricing, exceptional customer care, and leaving your space cleaner than we found it. Trust us to keep your home or business comfortable year-round with reliable, professional service.
Comprehensive assessments and advice on HVAC system upgrades, including safety evaluations and cost-effective options.
Everyone was so helpful from the phone call. I think her name is Bernice toThe technician Alanso They came out on time and took care of my concerns and I’m so happy I now have a working new thermostat as I’m a senior and I haven’t had any heat since Friday. This is a family owned business and they really take pride in their employees and their workmanship I highly recommend them. They installed my entire havoc unit and air-conditioning unit back in 2017 and they’ve been perfect ever since wonderful company to do business with.
I contacted Alps for air-conditioning problems. They were through and very knowledgeable— their 35 years in service showed! I ended up needing a new unit, they advised me at each step in the process and discussed options throughly. They made me feel confident in the decisions I made. My new unit will be installed in a few days! I’m excited!
I had the most Incredibly bad experience with the company and the technician that they sent out. Where do I begin? It's a very difficult and painful story, but basically this company is an over-priced scam. I called them to service a 10-year old Lennox AC/Heater system, because it was giving an E223 error (low-pressure switch issue). However, between the time that I called them and the time of the appointment, the Lennox thermostat went into it's famous "white screen" mode. So I called them and asked that they NOT come, since they would not be able to operate the system, without the thermostat. However, the person that answered the phone said she would "check with the technician" and get back to me, which she did while I waited. She came back with the answer that "He can work with the system without the thermostat and can still come." Okay great--so far so good. However, when the technician shows up, I ask him how he can operate the system without a thermostat and he says-"I can't." Wait...what? Then why did the person in your office tell me that you could? And then he says, "She didn't." More...what? So I ask him how much a new thermostat is going to cost. And he says, "We will get to that", and then proceeds to begin cleaning up a condensation drain issue. Starting to get weird right there, but okay. He continues to work on the system, telling me "I should have done this the last time I was here, as it should have been done then, so there won't be a charge today", but then subsequently telling me that "You need to hire a plumber to snake this out, as I can't get it cleared." Then he borrows a rooter from me to help get it cleared, finally gets it cleared, and all that is good. Then the fun starts. He looks at his phone and tells me that it's going to be $1,300.00 to replace the thermostat--yeah, you heard that right. Naturally, I tell him that's way too much, and that I can't afford it. He then tells me that there is a "trip charge" for his visit, which will be $119.25. Incredible. Not only did I call to ask him to not come, but he clearly said that there wouldn't be a charge, as "...it should have been done the last time I was here." He then says that, "I didn't say that--I said I needed to call the office." Not what he said. So then I ask him if he can just replace the thermostat with a standard 5-wire type, and (you ready?) he said that it will cost $850.00, to run a new cable, which has 5-wires. I point out that the cable is only about 3-feet long, and he says "that's what my office says to charge." Of course I refuse this service as well. He leaves and I inspect the existing wire, and...you guessed it. It IS ALREADY a 5-wire run! I go to Home Depot and buy a $70.00 smart WiFi enabled thermostat, install it and it works perfectly fine. So then I called in another company "ABC", and they come out the same day, and fix the heating issue for nothing, and don't charge a trip charge either. AND...here's the best part--their technician showed me that the system CAN be run WITHOUT a thermostat! And guess what? the only thing wrong was a seed from the tree outside that had fallen down the header pipe into the blower motor fan. That's it! I hope that my story gets out to as many people as possible. Take heed. Alps is scamming poor elderly people such as myself--fleecing them out of their meager retirement income. Stay away!
5 Stars — Highly Recommend We’ve had Tommy and his crew from Alpha & Omega HVAC & Appliance Repair at our home several times, and every experience has been excellent. They arrive quickly—often same day—diagnose the issue fast, and clearly explain multiple repair options so we know exactly what to expect. Tommy and his team are professional, courteous, and always leave the area cleaner than they found it. Whether I’m dealing with Tommy directly or speaking with the scheduling team, we’ve always been treated with respect and genuine care. They’ve become our trusted “go-to” for any appliance issues. Highly recommend Alpha & Omega for their reliability, expertise, and outstanding service.
I had real great professional service experience with Mr. Allen Puig. He was very prompt, he inspected my AC/FAU and was very efficient and thorough. He had it workingin 3 minutes, gave me choices and explainedthoroughlywhy my 40+ years old FAU should think of replacing and may not wantto invest more $$$ since it is quite old. He showed to me the damaged areas from the heat and may not be safe to operate for much longer. He gave me several prices, options, pros of replacement. The safety of my family and myself is paramount. I decided to take his adviceto replacethe unit very soon. I had 2 other AC/FAU Companies inspected my unit and lied and said my unit doesn't work, I need to replace different parts etc, so unprofessional and just want to charge so much for labor and parts I don't even need! Thanks again Allen at Alps Heating & AC for your honesty, professionalism, caring and being so nice, polite understanding and taking your time to explain and answer my questions. You have my business, my family and my Clients as well. Highly recommend!!!
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