S

Sandy Troudtvia Google

about 2 months ago

Jose and Sebastian just finished a yearly warranty check of the pest control we had put in to stop mice, rats and squirrels from entering our attic. Both of these of these Alta employees were friendly, considerate and answered all of my questions. I highly recommend this service.

I

Ivanvia Google

4 months ago

Waste of money. Writing a review after being a customer for about half a year- as I wanted to be fair. 1) Sketchy sell tactics. Make sure to ask several questions, from my experience I didn't receive all the information upfront until I asked (e.g. 500 cancelation fee, scheduled visits are not for a full 12 months, essentially they advertise 12 months but they don't come out for several months unless requested etc. 2.) most important point. Ineffective service. Alta provides a complete treatment during their first visit (siding, windows, yard etc.), which was helpful for a few days, however complete service is only provided during their initial visit and they will only fumigate your yard during every visit after the first, unless you request a complete tratment- I had no knowledge of this. Alta will tell you that it takes a couple of weeks for treatment to fully work. You wait, you schedule an additional visit (bc unlimited visits) two weeks later, it works for a couple of days, and it's the same result. Scheduling/Rescheduling treatment can be a headache because they don't always let you know when they're coming out... even when I made sure that I was enrolled to receive notifications. Initially they were good about notifying me, but they fell off. Upon talking to the employees that come out, who by the way were very friendly, I was told that several factors impact treatment effectiveness: 1. Weather 2. If neighbors don't have pest control. 3. Pests get used to treatment. Keep in mind, they guarantee that they will get rid of these pests but the mentioned factors make it nearly impossible to get rid of pests, at least in my experience. Therefore, they're only mitigating the issue at best. Effectiveness will be worse if you've a lot of greenery around your house. 3). Dogs. I've senior dogs and made sure that Alta guaranteed that the chemicals used were not dangerous. However, after having them come out several times, I noticed that my dogs would have stomach problems. This was also the case after I got a second treatment in the backyard on the same month. If I'm being fair, I can't guarantee that the chemicals made my dogs sick, but I did notice a pattern, even after following their recommedations. At some point I was contacted by management due to a low survey score that I provided. They were extremely friendly and guaranteed that they would help me out. Employee came out and they did a full treatment, they tried to address issues that I pointed out. I had several ant piles in my yard- employee poured some of the powder substance on each pile, and I had around 10 or more piles with this chemical...and well, I've dogs. Alta offers unlimited visits, however I am not sure if spraying more than once a month is actually safe for dogs. Needless to say, treatment was also ineffective. 3. Overpriced. After 4-6 months I get a call from Alta to schedule inspection. Inspector came out and tried to use scare tactics to sell more services. I was quoted thousands of dollars for attic insulation... I made sure to get several estimates and ended up paying a fraction of that price. During this process, I contacted other pest control companies, and come to find out they offered more services for less money. Should've done my research. The best part about Alta is that the employees have been friendly, this includes management. Although having good customer service doesn't mean that the service you provide is effective- at least it wasn't for me. I'm eagarly waiting to cancel my subscription. I goofed and should've done more research but maybe you can save yourself some money.

E

Elijah Ballvia Google

4 months ago

By far one of the most unprofessional, deliberately misleading, companies I have ever had the misfortune of hiring. I paid $300 dollars just to start my treatments. They then charged me a monthly fee as well before anyone ever stepped foot in my home. I had to complain about the overcharge to then get a credit. Once the tech finally showed up he was supposed to spray all around my house, and he never even went into my backyard. And before he left he handed me some glue traps to place myself as if it wasn’t his job to do so. And I’m thinking to myself I’m paying you. Fast forward a couple of weeks I call for a revisit because I’m still having bug problems. They put me on the schedule no problem, but gave me a very large window for them to drop by. I wasted my entire day and the tech never showed up. Only after I complained about being ghosted did someone call me to act like they were still coming. I told them to not bother because it was already after 7 and I was cooking dinner and didn’t want him spraying poison at that time. So then they act as if I’m the one who just canceled the visit while ignoring that fact that he ghosted me and missed his window of opportunity. So then it takes another couple of weeks for them to come out again. The next tech had no clue that anyone had ever been to my house and did the initial treatment so he was trying to leave because my cabinets weren’t empty. I had convince him that this was a revisit and that the other tech did a half ass job. This tech also did a half ass job and only sprayed in the kitchen. They are supposed to come every two months but when they finally got around to contacting me it would be closer to 3 before they came. I had finally had it with them and canceled my service. They then told me I owe them $300 dollars for breaking the contract or they would turn me over to collections. I felt this was incredibly rude and unprofessional since they were the ones constantly collecting money from me and not providing the service they said they would. They are extremely disorganized and dishonest. If I could give them negative 1000 stars I would. Do not recommend them at any time ever.

T

Telisa Amievia Google

7 months ago

Kevin R ..was great he completed all tasks as prepromised with initial subscription agent. Did confirm that the next inspector would return with second black box. Overall happy with his service, kindness and, good integrity and high level of professionalism. 😍 T Hall

E

Edna Yeggevia Google

8 months ago

Do NOT use this company. I called yesterday to schedule my first service, and they said they could come out today. They charged me $160 upfront, plus $60/month going forward. Unfortunately, I missed their call because I was busy. When the technician came, they didn’t have access to the house, the backyard, or the sides—only a small area near the front door. The service was supposed to cover both the inside and outside of my 3,100 sq. ft. home, and they barely sprayed a few feet near the front. I asked to cancel the service, and now they’re insisting I still owe the full $160 plus additional charges. I even offered to pay a reasonable fee ($50–$75) for the inconvenience, but they refused. Instead, I was threatened with collections if I didn’t pay in full. That’s not just bad business—it’s absurd and unacceptable. Terrible customer service, and even worse treatment of customers. Avoid this company at all costs. I’ll be attaching a photo for reference to show how little was actually done. UPDATE: The company canceled my contract since I was still within the three-day cancellation window. I received a full refund and an apology. They also assured me that they would address the situation with their staff to help prevent similar issues in the future. While I’m satisfied with the resolution, I’ve decided not to use the company moving forward due to the way I was treated over the weekend.