S L
Dear Management Team, I am writing to formally request communication with upper management for the Grand Prairie facility, specifically someone other than Carlos, regarding a recurring and deeply upsetting experience. During my most recent visit, instead of listening to my concerns, Carlos was dismissive and definitive about what I “had to say,” which made the situation even more humiliating. I came to your facility expecting a fun, family-friendly experience not to be embarrassed for simply existing as a short adult. Every time I visit, I am required to use a booster seat, despite the fact that: - I am a licensed adult driver with no restrictions on my driver’s license - I signed a waiver, yet it seems meaningless if my ability to drive is still questioned - I am 4’11” (59 inches) and 180 pounds, making the booster seat physically uncomfortable and unsafe for my body - I am a capable and experienced driver and do not struggle with operating vehicles At this point, this no longer feels like a safety issue it feels like discrimination based on height. Being repeatedly singled out and forced into a booster seat in front of my family is humiliating and has made the experience unenjoyable. I did not pay $30 to leave feeling embarrassed and upset. What is especially concerning is that this treatment is ongoing. I should not have to dread coming to your facility or feel degraded simply because of my height something entirely beyond my control. If the intent is safety, then policies should be applied respectfully, consistently, and with consideration for adult customers’ dignity and physical comfort. I am requesting: 1. Direct communication with upper management 2. A clear explanation of the booster seat policy and how it aligns with adult waivers and licensing 3. Assurance that customers will be treated with respect and dignity, regardless of physical stature I hope this matter can be resolved promptly and professionally.
