Animal Inn Pet Boarding Kennel

First time using Animal Inn, the proximity to the Airport was excellent, the staff were very helpful and kept in touch when my older girl got a bit anxious, all in all when I picked them up they were happy and tired and well cared for. Would highly recommend Animal Inn as I felt quite comfortable with leaving our two in there care. Donna M.

My husband and I took a 2 week trip out of the country and needed to put our dog in a boarding place since we couldn’t take him with us. After research and taking a tour of this boarding inn, we thought the staff was very nice/professional and that our dog would be safe/healthy overall and the price was decent. We have a 13 yo male miniature dachshund, he WAS 12 lbs when we dropped him off, we informed the staff that our dog is a VERY picky eater and provided detail instructions on how to feed him and what to do if he refuses to eat. We provided wet and dry food and told the staff IN WRITING to alternate the food to ensure he eats. Well about half way into our trip, we checked in with the staff to see how our dog is doing and they said he was doing great and getting plenty of love and that he was “eating well”, I then asked for a photo and never gotten one.. WELL I WONDER WHY… Upon pickup, our dog LOST 2 LBS!! He’s already a little dog, so 2 lbs is A LOT for him! He is sooo SKINNY, YOU CAN SEE HIS RIBS ANS SPINE!! We won’t be taking our Skinky back to this place EVER!! There’s gotta be a better place in Vegas/Henderson.

What a lifesaver. I was visiting from out of town. We have no boarding facility in our town. I couldn’t leave my two dogs in my motel room per their pet policy (even crated and with bark collars), while I was out for four hours to see a concert. I booked the dogs for the night at Animal Inn. The great staff made intake so easy. The dogs were in jovial spirits when I picked them up, and even had their nails clipped as the Inn offers grooming services. Oh I how I wish we had the Animal Inn in our town. Thank you!

PLEASE PLEASE PLEASE BEWARE if you take any review to heart let it be this one. We boarded our 2 dogs with animal inn over 7 days this thanksgiving. We received a call from animal inn letting us know that one of our dogs was eating poop. This isn't uncommon in our house- so I wasn't concerned about it and asked the staff their opinion and they agreed and let me know they would keep an eye on him. The next call I got was that our dog didn't eat his breakfast and threw up. I asked their opinion on the situation as I was not there and couldn't read the situation myself. It seemed like he was stressed in the environment which was fair as it is more of a kennel setting. They said he seemed ok and again would keep an eye on him. The next call I got was at 11 pm letting me know my 6 year old German shepherd mix had passed away. He was in great health when we dropped him off and had a clean bill of health from our vet less than 2 weeks prior. I am not claiming that the animal inn harmed him or was responsible for his death, but he was in their care and should have been monitored after they noticed him acting off. I was told two different stories about the timeline of events and things just don't seem to be adding up, and I have no idea what actually happened. The animal inn claims to have no footage of the kennels so we are not able to look at the footage of our dog before his passing. When calling me, to let me know he passed, the animal inn offered no explanation and no sympathy and asked me what I would like for them to do with the body - asking if I had someone that could come get him at 11 pm on a Saturday which of course I did not. After arranging for a family member to come pick him up the next day, and them ensuring all other customers were gone so no one would see him, they dragged our baby out of the back with his body half hanging off of a blanket and still offered no remorse or respect for his body. At this point they called me and offered me a $51 refund to cover the cost of days that we prepaid for that our dogs would no longer be in their care for. This was shocking to me- it's not like money is at all the issue in the situation, but animal inn did absolutely nothing in their power to try to make the situation any better. They said they still had to charge me for my dog's stay as the services were still rendered during the time he was alive. Like- I'm sorry, but I paid you to ensure my dog is taken care of while I'm out of town and those services were very clearly not rendered. Not until putting up a fight did they call me back the next day offering all of our money back and again still had no sympathy or remorse. Shame on you animal inn, my dog deserved so much better and it is such a tragedy that he had to die in your care instead of somewhere he felt comfortable and loved. Please for the love of god do not take your dog here- it may seem like a good deal compared to other boarding facilities but you get what you pay for.

Buddy and I came out to Vegas for a weekend and we wanted a safe place for him to chill while I was at a concert. The staff was so friendly and helpful and Buddy immediately loved it there! Clean, very nice accommodations for dogs and he got extra play time as an add on! 5 stars, would definitely recommend and if I'm in town again, we will come back!