NoName
I will drive out of my way to go to a different hallmark. The manager assumed and blamed another customer for breaking an item. I interrupted her and corrected her that my 5 year old accidentally did it. She proceeded to give me a speech about their policy to charge the customer 50% of the cost, but that she’d make an exception this time. I told her no and to charge me because I felt giving someone a speech and then waiving the price isn’t doing anyone a favor. It’s a power trip. A favor is recognizing that accidents happen, especially with young children and breakable items placed 3 feet up from the floor, and saying don’t worry about it.






