Apex Jumps Trampoline Park - Dublin, OH

We had a really disappointing experience and would not recommend this place for families with younger children. From the start, staff were extremely over-the-top and aggressive toward our 4 and 5 year-old, constantly correcting them in a way that felt excessive and unnecessary for kids that age. It made what should have been a fun experience stressful and uncomfortable. We also brought our 1.5 year-old, who does not jump at all… he was simply walking around with us. Despite this, staff repeatedly approached and harassed us about needing to purchase special socks and a wristband for him, that felt unreasonable and clearly more about money than safety. To make matters worse, when we asked for a simple cup and straw so our toddler could drink water from the fountain (he struggles with fountains), we were told they could not provide one and that we would have to purchase bottled water instead. Refusing to give a cup and straw for water, especially for a toddler, was frustrating and unnecessary. Overall, the environment felt unfriendly, inflexible, and not at all accommodating for families with young kids. If you have toddlers or younger children, I’d strongly suggest avoiding this place and finding a more family-friendly option.

Visiting this place today with my niece and nephew who are 6&8. They had a lot of fun. They liked it was open. It was a bummer some of attractions were not available to use (zip line, Wipeout, and the rockwall) we paid for thr all day access pass to get these and they weren't available, so kinda a bummer. The special socks are extra if you don't own a pair from this place already. I ordered online before we went and signed the waiver online. It was very user friendly. It made checking in quick and easy. Because school was back in session, it was not crowded at all. They offer a variety of concessions, in true concession fashion, food is not cheap. They have tables to sit down and eat. They offer birthday parties and packages. They had memberships. They did have lockers you can rent $3 rental fee. They did have free wifi. Overall it was a success for one final adventure before school started.

I always have a great experience at GetAir Trampoline Park thanks to the manager, Rick. He has been wonderful with my kids and consistently provides excellent customer service. He’s always upbeat, welcoming, and makes us feel right at home. Just walking in the door and being greeted by him makes the whole park experience even better. Truly an outstanding manager who makes a big difference!

We’ve had so many birthday parties here over the years, and today’s was the best! Everyone is always nice, but today everyone was also very helpful and attentive. We had a great check in experience, and the kids loved jumping. We got a private dodge ball game, and the attendant was so good - set up the game, made sure to keep other kids out, and helped keep “score”. Usually, our party host is there for the pizza and that’s it. Emily was amazing! She helped me as we were getting the room set up, kept checking on me, made sure the pizzas were on time, and helped serve. It made things so much more smooth. We will be back! Totally worth the price.

The staff was great setting up the kids on everything. Especially the gal that was working on the rock wall! She was the best of the three employees that we worked directly with and the host at the front that took our money. The kids loved it; a solid 2 hour exercise session and the kids are sleeping peacefully.