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Kristen J Berryvia Google

18 days ago

I had an extremely uncomfortable and unprofessional experience at the Georgetown Apple Store with an employee named Byron. During my visit, I felt that he behaved in a way that was inappropriate and made me feel unsafe as a customer. I noticed repeated staring at my chest area, which made the interaction very uncomfortable. After I shared my phone number strictly for service purposes, I began receiving unexpected calls that felt unrelated to my visit. This situation left me feeling harassed and disrespected rather than supported as a customer. Apple is known for professionalism, so this experience was shocking and disappointing.

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Rakia Pinkneyvia Google

about 1 month ago

i have no problem with waiting, but i do have a problem with byron’s customer service. after i spoke to him another young lady approached me when she left she returned to him and he made a gesture as if something smelled funny. i was so distraught i couldn’t focus . after losing my sister yesterday i didn’t expect to get made fun of in an apple store. i’m very observant and i wish i never stepped foot in there.

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Siena Del Sontrovia Google

about 2 months ago

I had an extremely unprofessional and dismissive experience with Nick at approximately 1:00 PM on 1/6. When the associate who assisted me with purchasing a new phone brought me to the table, he clearly explained to Nick that I simply needed to set up my new Spanish phone number. Nick responded, “Okay, she can do that herself,” and immediately disengaged. From that point forward, Nick did not check on me once, despite sitting directly at the same table. I was left entirely unattended during a time-sensitive setup process. After a prolonged period of my phone displaying “Estimating…,” I had to initiate the interaction myself to ask a basic question about how long this process typically takes. Nick’s response was condescending and dismissive, speaking to me as if I were incapable of understanding basic information. I explained that I had an important call at 1:30 PM and that while I understood the iCloud upload could not be bypassed once started, I needed clarity on timing. His response was, “Just wait, lady. You cannot bypass it.” This language and tone were inappropriate, patronizing, and unprofessional. At no point did Nick attempt to explain the situation respectfully, manage expectations, or provide even minimal customer support. His behavior conveyed irritation at being asked for help and a complete lack of customer care.

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Nisha Brownvia Google

about 2 months ago

Dear Daniel, I want to thank you for all you did yesterday. You are exceptional in customer service but what I found special was your kind gesture and humanity while helping me through what I considered to be an extremely stressful day. You noticing and being there for me really made me have hope that things would truly be okay. I wish you well on all your future endeavors and hope that Apple treats you with the admiration and respect that you deserve. Blessings & Warm Regards, DB

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Rasha Avia Google

3 months ago

I have been an apple customer since the first iPhone came out in 2007; I love apple and its products i always use the store in Bethesda MD and today i used Clarendon after my bad experience at the Georgetown store I am writing to formally report a deeply upsetting and unprofessional experience during my recent visit to one of your Apple Store locations. The behavior I encountered from multiple employees—including two managers—was highly disappointing and far below the level of professionalism I expect from Apple. When I arrived, I was assisted by an employee named Brandon, whose communication was cold, rude and unpleasant from the beginning. Despite this, I tried to remain patient, but the interaction continued to deteriorate. Feeling uncomfortable, I asked to be assisted by another employee. A manager (unfortunately, I did not catch his name) approached. When I explained that I simply wished to work with someone other than Brandon due to the negative interaction, he immediately became defensive. Instead of addressing my concern, he told me he had worked with Brandon for many years and considered him a “good guy.” He then stated that if I felt this way, there was no one else who could assist me, effectively refusing to continue the sale. I expressed my disbelief that a manager would handle a customer complaint in such a dismissive manner and that he is very disappointing. I then asked to speak with another manager. He went to speak with a manager named Travis and explained the situation to him privately looking at us. When Travis came over, it was immediately clear he was siding with the other manager without hearing my perspective. With little professionalism or managerial experience displayed, he told me that he “knows them both” and that they would not sell me anything or assist me if his boss didn’t want to. This was extremely disappointing. The message was clear: if you have an issue with one member of their team, and the manager none of them will serve you. This is not customer service—it is retaliation for voicing a legitimate concern. I told the staff that if these were the managers leading them, I wished them good luck. I also told Travis that, as a manager, he should strive to be a problem solver—not someone who blindly follows the lead of another employee without hearing both sides. What happened next was even more shocking: Travis told me that they would not serve me and that I needed to leave the store. When I asked why I had to leave, he said it was because they were refusing to sell to me. I told him that I could still browse the store, and he insisted again that I must leave. I refused and told him to call the police if he believed a customer should be removed merely for not liking the way an employee spoke to them. This entire encounter was unprofessional, hostile, and completely unacceptable. I was treated not as a valued customer, but as an inconvenience simply for requesting a different representative— a basic, reasonable request that should never escalate into being asked to leave or refused service. This is very disappointing for a huge brand such as Apple. But looking that the store has 3.8 stars from 1600 customer is an indication that it seems this is how they handle their customers. Anyways I Went to clarendon after that and was welcomed and treated with so much respect and did what i needed to do with no issues and much respect. However I am never coming back to this store.