Purchase the latest Apple devices including iPhones, iPads, MacBooks, Apple Watches, and accessories with expert guidance.
Get help with device setup, data recovery, password resets, and troubleshooting from knowledgeable staff.
Professional repair and maintenance for Apple products, including screen replacements and hardware fixes.
Attend in-store sessions on features like Apple Intelligence, photo editing, and product tutorials.
Inclusive support with tools like sign language interpreters and patient assistance for all customers.
I had an excellent experience at the Apple Store after losing my phone. One of the team members whose name I unfortunately didn’t catch went above and beyond to help me reset my password and reload all of my data. He was incredibly patient, knowledgeable, and reassuring during what could have been a very stressful situation. Kelz also provided outstanding support—professional, friendly, and genuinely caring throughout the process. Together, they made sure everything was restored smoothly and that I felt fully supported. Thanks to their exceptional service, I left feeling relieved and confident. This level of care is exactly why I continue to trust Apple. Highly recommend this store and its amazing staff!
A great experience at an unconventional Apple store. The museum is magnificent and quite unique; the preservation of the structure and architecture itself is astonishing.
⭐️⭐️⭐️⭐️⭐️⭐️ Reasons why I love this Apple location: 1) stunning architecture 2) they are quick on service 3) overall ambiance However for me what elevates this place is the staff they are always friendly and welcoming. I just picked up my headphones from repair and the person who gave me the headphones was speaking in sign language and had a virtual interpreter. The reason why I’d give this place a 10 star if I could is because the guy had a big smile the whole time despite our communication barrier. The fact that Apple gave him a chance to be part of the staff and facilitated him the tools to perform as good as he does is a reminder of all the the kindness we can spread around with patience and inclusivity. I’m sad I didn’t get to get his name (I was in a rush), but thank you!
Nice place to buy any kind of Apple stuff. We got help from Gwen and she help us a lot ! We were looking for just a Phone and we ended buying an AppleWatch , an iPad , and iPods4 with noise cancelation . There was someone explaining on a big screen on the wall showing how some features of the Apple Inteligence works and how to edit photos on your gallery and some other interesting store. What I love of this store was the building which is a very nice DC building. Nice experience shopping here! Once again thanks Gwen for your help.
One of the more imposing Apple Store properties I’ve been too. Beautiful interior and helpful staff. Amazing to think a building of such architectural legacy is being used for slanging electronics, but c’est la vie. The DC history center is on the second floor.

Where historic grandeur meets cutting-edge technology in the heart of DC.
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Located in the beautifully restored Carnegie Library in Washington, DC, Apple Carnegie Library offers a unique retail experience blending architectural heritage with the latest Apple products. As an electronics store, we provide expert service, product sales, repairs, and workshops in a stunning setting that includes a museum and history center. Our friendly and inclusive staff is dedicated to helping customers with everything from device setup to technical support, ensuring a memorable and supportive visit for all.
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