Aqua Hand Car Wash & Detail

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Zachary Shealyvia Google

27 days ago

After coming here consistently for three years and regularly recommending this place to friends, I am extremely disappointed with my most recent experience at Aqua Hand Car Wash and Detail in Montrose. A few months ago, I signed up for an $80 per month membership that included unlimited basic washes and one Super Clean per month. Historically, whenever I came in, I received the Super Clean without issue. Today, I was told that the membership no longer includes a Super Clean and instead includes a different wash. I explained that I did not want that wash and requested the Super Clean I had always received. I was told that was no longer an option. Since my membership had just been charged, I offered a reasonable solution. Cancel the membership and apply that charge toward a Super Clean today so we could call it even. That request was declined initially but later agreed to. I was quoted approximately two and a half hours for the Super Clean, which is consistent with my past experiences. However, my car was returned in just one hour. Given that there were roughly 15 cars waiting or actively being cleaned at the time, it is simply not possible that my vehicle received a Super Clean. This strongly suggests that I was not given the service I requested or was led to believe I was receiving. Nor does the car appear as it has over the last three years after a super clean. Detail was not given to my vehicle while they cleaned it this time. What was most disappointing was not just the change in the membership terms, but the way it was handled. The interaction at the counter felt dismissive and disrespectful, and I do not appreciate being misled. While the staff generally does good work, honesty and transparency matter. I do not recommend the membership. It is not worth the cost, and based on this experience, I do not trust that the services promised are actually delivered. I have been driving 17 miles to come here out of loyalty and satisfaction with past service, but after three years, I will be taking my business elsewhere permanently. They have lost me as a customer.

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Max Lauhoffvia Google

about 1 month ago

This place is by far the best car wash I have been to in Houston. No harsh machines, just hand washing. The pricing is amazing as well, especially if you get the monthly unlimited package. Competitors charge about the same per month as here but at aqua you get a full, gentle hand washing on your vehicle, wheel detail, tire shine and they clean the inside as well! The competition only runs your vehicle through the machine and that is all they do. I am very happy that I found this place. The staff has been incredibly helpful, especially Josue who had gone above and beyond to help me out with getting a membership. A big thank you to Josue for his help and I would recommend this place to anyone looking for a monthly unlimited car wash package or even a single wash!

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Steffany Fischervia Google

4 months ago

Hello, all. Took my vehicle to Aqua this weekend for a detail and shampoo. Crossed paths with the new GM Angel, right hand man Josue, and also with the knowledge of a new owner to Aqua. The entire team at this company will have the new owner of Aqua blissful with the turn over rate of satisfied clients (include me in that percentage rate) streaming through their doors on a frequent basis. I am convinced that the cleaning team has a 6-speed automatic transmission set on high hooked on at all times, but, I must say even with their high volume of work i'm grateful that attention to detail still comes first. Big thanks for the whole team, and I hope their work is noticed because they did a great job. By the time my vehicle drove off the lot it was looking and feeling a hundred times better than when it arrived. Hope to be back sooner than later.

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Ha Dangvia Google

over 1 year ago

I had a great experience here. The workers are nice and my car always comes out super clean. And they give free cookies! The line and wait can be long. The lines are usually long and slow. The wait for your car to be washed will be long. But I'm ok with it because they do good work.

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David Duezvia Google

over 2 years ago

Very good job on my wife's car today. They were swamped with cars, but still got me finished with-in an hour and under $100 for their Super Clear package. I'll be returning with my car, especially because they cleaned up a DEFINITELY filthy car that we haven't really had detailed since we purchased it over 2 years ago. After moving and taking on several loads of rocks and bricks there were thick levels of dirt. All gone now. Looks great!