Zachary Shealy
After coming here consistently for three years and regularly recommending this place to friends, I am extremely disappointed with my most recent experience at Aqua Hand Car Wash and Detail in Montrose. A few months ago, I signed up for an $80 per month membership that included unlimited basic washes and one Super Clean per month. Historically, whenever I came in, I received the Super Clean without issue. Today, I was told that the membership no longer includes a Super Clean and instead includes a different wash. I explained that I did not want that wash and requested the Super Clean I had always received. I was told that was no longer an option. Since my membership had just been charged, I offered a reasonable solution. Cancel the membership and apply that charge toward a Super Clean today so we could call it even. That request was declined initially but later agreed to. I was quoted approximately two and a half hours for the Super Clean, which is consistent with my past experiences. However, my car was returned in just one hour. Given that there were roughly 15 cars waiting or actively being cleaned at the time, it is simply not possible that my vehicle received a Super Clean. This strongly suggests that I was not given the service I requested or was led to believe I was receiving. Nor does the car appear as it has over the last three years after a super clean. Detail was not given to my vehicle while they cleaned it this time. What was most disappointing was not just the change in the membership terms, but the way it was handled. The interaction at the counter felt dismissive and disrespectful, and I do not appreciate being misled. While the staff generally does good work, honesty and transparency matter. I do not recommend the membership. It is not worth the cost, and based on this experience, I do not trust that the services promised are actually delivered. I have been driving 17 miles to come here out of loyalty and satisfaction with past service, but after three years, I will be taking my business elsewhere permanently. They have lost me as a customer.
