D (Tom Nook)
I had an absolutely amazing experience with Aquatech from start to finish. They were actually the only company that even suggested (and encouraged) that I apply for the BetterHomes rebate for a central ducted heat pump and air handler system, which made a huge difference in affordability. From day one, they were flexible, honest, and very understanding of the unique challenges of my home. When the rebate came through and I asked if installation could be done as soon as possible, they scheduled me for the very next day — which I was extremely grateful for, especially since this was at the end of November and the temperatures were already dropping to around 2–4°C and getting colder. The timing couldn’t have been better. Huge thanks to Tanya, Jody, Roy, and the entire installation team — their communication and professionalism were excellent the whole time. The installation took 3 days, mainly because my house is older and had an electrical subpanel from the late 1970s that needed to be properly reworked. My old furnace was also from that era and had actually started spitting out burnt coals, which set off my carbon monoxide alarm — so this upgrade truly came just in time. The area where the furnace was located was extremely tight and narrow, yet the team still managed to get everything installed cleanly and professionally. The hot water tank had to be moved out of the way for access, and they made sure to disconnect and reconnect the hot water each day so I was never left without it overnight. They even lent me space heaters while the system was off so the house stayed warm. Now that everything is complete, the American Standard Quest central ducted system is incredibly quiet, efficient, and works beautifully — you can barely even tell it’s running except for a gentle airflow through the vents. I can’t recommend Aquatech strongly enough. If you’re considering a heat pump or HVAC upgrade, they’re the team to call.
