Pamela F
I hate writing bad reviews, but I’m here now. I have spent about $100,000 at Arhaus in the last few years. I have always, 100% of the time bought the warranty with the furniture. A little over 3 years ago, I bought the Rowland sectional. My husband and I only winter in Phoenix, so the furniture is used less than 6 mos a year, but my husband does have asthma and will sleep in the recliner a lot because it’s easier for his breathing. Almost immediately, the leather started turning black from the oil on his hair and skin. After coming back to AZ after 6 mos away for the summer, the darkened area was way worse. Then, a couple days later my husband was golfing and was scratched by a cactus, he got blood on the sectional so I decided to file a claim the next day. I explained the new blood and also about the wear that had been happening gradually over time. If I remember correctly, the sectional was around $15,000…to be trashed in no time. It was denied with no explanation…they just said I don’t qualify. I emailed the company and told them I will never buy from them again, which is a bummer because we’re selling our house fully furnished and would have furnished our next home with them again…but will not because they do NOT stand by their merchandise. I’ve been so angry about this, I’ve posted about it at our golf course website for owners and tell everyone looking for furniture. Here are the pictures of our reclining couch that has been used bout 2 years by a family of two. Beware if you buy here!!
