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Bobbie Johnsonvia Google

2 months ago

I was extremely disappointed with management. My sales person Christian was great and the guys who came out, Paul and Alston were great, however, Darren and Phillip were not. I recently purchased a new house and had Christian come out to inspect the attic and give me a quote. I signed the contract and had them come out to remove my insulation. The day they came, the insulation wasn't ready and there was a delay so they didn't start the job until about 11:30 a.m. or so. The job should have taken only a day but it didn't which was fine. I was told Darren was looking at the schedule and would hopefully fit me in on the next day or two. He didn't call me that night or the next morning so I called him and got Cynthia who informed me it would be another two weeks until they could come out. I said that wouldn't work and needed something sooner as we were moving in soon. I spoke to Darren who said the job was misquoted and it took longer than it should have and he could have the techs come back on a Saturday (a week and a half, still not great) so I conceded and said ok. Saturday morning comes and I have two technicians in my drive way waiting for a dumpster that should have been there the night before. They and I called Darren to find out what is going on and all I got was a voicemail. The techs were waiting there from 8:00 a.m. to 9:30 and no one could get a hold of him. I called the 800 number for Arrow and told them the situation so they could have someone call me back immediately and received a phone call from the pest control side not the wildlife side, I told him the whole situation and he said he would get Phillip Price to call me back who is over the branch. He never called and Darren didn't call me back until 11:22 am. He apologized and said that the dumpster people have delivered it to the wrong address. I told him I'm not waiting another two weeks and he needs to get me on the schedule asap. He said he would call me back after making a few phone calls and didn't call me back until Monday morning to let me know that the techs would come and finish the job Tuesday afternoon. The techs, Paul and Alston came and did a great job. They were awesome. The very next day, I get a phone call to pay my bill. Then I get a call from my sales person about my bill and I spoke to him to let him know the whole ordeal. He suggested to call Phillip Price and let him know my experience because he's very receptive to customer experiences. I said alright I'll do that. So I paid half my bill and left a message for Phillip Price. I wanted to see if he would call me back. To this day I have not heard back from him, but I get called almost twice daily to pay the remainder of my bill. It's crazy how there is no urgency when it comes to my service process or experience but there is an extreme urgency when they want their money.

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Nicholas Molevia Google

5 months ago

Dishonest and disappointing service experience! I’m writing this review to make Arrow Exterminators’ leadership, existing customers, and potential customers aware of a very poor experience we had with a recent service technician. We’ve been loyal customers since moving to the area and have always worked with Mr. Ken, who has been nothing short of amazing—professional, thorough, and trustworthy. Unfortunately, during his absence, a different technician was sent to our home, and the experience was the complete opposite. Our cameras caught the technician sitting in his truck across the street for quite a while without getting out. When he finally did, he briefly walked around the house, barely glanced at the property, and appeared to be leaving without ever performing the service. My wife stopped him before he left, and only then did he admit he hadn’t done anything—claiming he had a bad experience with another client’s dog and was scared. While we understand safety concerns, his lack of communication and attempt to leave without even notifying us was dishonest and unprofessional. It left us questioning whether he ever intended to complete the service at all. We truly value Arrow Exterminators because of professionals like Ken, but we do not want this technician returning to our property. Leadership should be aware of how this reflects on the company’s integrity and reputation.

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Aleena Merilienvia Google

6 months ago

I had the best experience with this pest control company! Vanessa assisted us with a WDO letter and termite treatment, and she was absolutely incredible. She was super communicative, walked us through every step of the process, and made sure we knew exactly what to do. Her professionalism and attention to detail gave me so much confidence throughout the entire experience. From start to finish, it was hands down the best customer service I’ve ever had. I’ll definitely be requesting Vanessa for any future services—she’s the best!

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Eni Njohvia Google

7 months ago

I have used Arrow Exterminators for several years. They have ensured my home is insect-free with such precision. But most importantly they have always operated with professionalism and with the mindset of treating their clients extremely well. I value their holistic approach of providing excellent product delivery and customer service.

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Kayla Danielsvia Google

over 1 year ago

It’s a shame the “service” offered nowadays. I had a sales man come out to discuss the details of the Arrow exclusion package. The guy went on and on about how the package includes NEW vents, NEW crawl space door, and sealing the roof. Instead, they duct tape my house together…throwing wire mesh everywhere and gobbing on silicon for $2000. Leaving the same piece of plywood that was covering the crawl space, now with scraps of galvanized metal!? All the vents are original with wire mesh added to the outside (no big deal), but that’s not what was advertised. Now they want to charge an additional $300 to install a crawl space door, because “the sales guys didn’t include it in the contract”. What kind of reliable exclusion leaves an obvious weak spot? And guess what… Their “warranty service visits” mean nothing. I opened the crawl space plywood yesterday to discover two decomposed chipmunks!! So their service guys haven’t actually checked the crawl space during their visits. Which leads me to believe they didn’t properly seal the roof line either. So, after a quick check, the roof has missing spots of Z-metal…just corrupt all around!