R T
Extremely disappointing experience and poor customer handling. I had a very negative experience with this art studio, both in terms of how bookings are handled and the quality of the sessions themselves. After my children were unable to attend a class due to illness, I was refused any flexibility to transfer or credit the booking. When I then attempted to book a future session and paid in good faith, my booking was blocked without prior explanation, followed by an email that mischaracterised the situation and implied fault on my side. The handling of this was unprofessional and unnecessarily confrontational. As for the classes themselves: I am an artist, and in my opinion the sessions are rushed and lack any structured teaching. There is little to no instruction in actual art techniques. Children are expected to arrive early for the studio’s convenience, yet sessions often start in a disorganised manner and routinely overrun at the end. The holiday clubs, in particular, felt more like expensive childcare than art education. During my children’s attendance, there was no clear teaching plan — mostly colouring books and general materials left out for children to use independently. For the price charged, this was very, very poor value. I was also uncomfortable with the level of supervision. On at least one occasion, children were allowed to go to the toilet without staff accompanying them to the door or waiting nearby. Given that this is not a purpose-built facility and there are people coming and going, this felt hugely careless to me as a parent. Overall, between the lack of customer care, disorganisation, and low to non-existent educational value, I would not recommend this studio/these workshops/holiday clubs. You can get better education for free on YouTube. EDIT: you may not agree but these are facts. Your disagreement is you opinion. You didn’t disagree with the fact you’ve discriminated against us for no reason. Moreover you told us we can’t come in to your class yet haven’t refunded me for it, nor erased my data which has to be done by law. Instead you blocked me. Proof attached.
