Camille Kingston
Delilah was very kind to let us book one month out from our wedding for 2 hairstyles and 1 makeup. However, after signing the contract I didn't hear from her again: I sent an email a week before, I texted the night before, and left a voicemail the morning of without a response. I wasn't sure if someone was going to show up at all. Luckily, someone had been subcontracted out by Delilah to arrive at the appointment, and that person did show up (Brooklynn Dixon was a lifesaver!) I finally heard from Delilah 40 minutes after the appointment start time that she was going to send someone to me for my appointment. It seems there was a miscommunication from the stylist subcontracted and Delilah about who was going to work today, even though the stylist reached out to Delilah to confirm that she was already with me. It's unprofessional to not coordinate with your team OR clients, let alone not check your texts or other forms of communication at all? Also offering to fix an error 40 minutes AFTER the appointment time is also unprofessional and would have eaten into the little time we had between the appointment and the ceremony. I'm giving 2 stars because it seems like other brides had worse experiences - at least my stylist was competent. Again, Brooklynn Dixon saved the day!
