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Scott Huntleyvia Google

about 2 months ago

Ian was a great help in getting our new home furnished. Between showing us the show room inventory as well as checking stock at the distribution center, and arranging the delivery, we will definitely work with him again!

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SYLVIA WILSONvia Google

3 months ago

Everyone was Awesome! The manager was so easy to talk to. He was not pushy, although he made suggestions. I Appreciate his and the new young lady’s willingness to help a senior citizen with disabilities!!!

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Lyria Estesvia Google

3 months ago

I recently helped a friend search for the perfect couch, and after visiting several stores where no one truly listened to her needs, we finally contacted the Ashley Store in Hickory Hollow. From the moment I spoke with Symea, I could tell she was exceptional. She took the time to understand exactly what my friend was looking for, asked thoughtful questions, and even sent photos to help us narrow down the options—something no other store bothered to do. Her customer service stood out immediately. She demonstrated clear communication, patience, product knowledge, and genuine care for the customer experience. Because of her professionalism and initiative, we chose to drive directly to the store, passing multiple others without hesitation. When we arrived, the entire team upheld the same level of excellence. They were responsive, attentive, and made the buying process comfortable and enjoyable. Thanks to their effort, my friend purchased the couch of her dreams—her very first furniture purchase. As someone with 15 years of experience as a sales executive, I can confidently say that this team embodies the core strengths of outstanding customer service: • Listening and understanding client needs • Proactive communication • Knowledgeable product guidance • Patience and professionalism • Building trust through genuine care Their dedication impressed me so much that I will recommend this location to everyone I know. If other stores are seeking a benchmark for excellent service, they should look to the Hickory Hollow team—especially Symea—as the standard.

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Elena Marsvia Google

5 months ago

We were recently looking for a coffee table with two matching side tables to place next to our sofa. We searched in many places, but finally found the perfect set at Ashley Outlet in Antioch — beautiful design, great quality, and an amazing price! We’re so happy with our purchase. The staff at the store were very kind and helpful, and even gave us a small discount, which made our day even better. 😊 Highly recommend visiting this Ashley Outlet — I’m sure you’ll find exactly what you’re looking for!

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Bryan Ingramvia Google

5 months ago

Had a great experience with Bryan at the Ashely Furniture Store in Antioch. He was very friendly, polite and knowledgeable about the items I was looking for. Handled my transaction very smoothly and walked me through the delivery process.