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Anita Tvia Google

3 months ago

I came into the store with a family member who was shopping for a living room set. I knew I would need a new mattress in the near future, but I definitely wasn’t planning on buying one that day. While I was browsing mattresses, the salesman Korey started explaining the health benefits of proper support and good rest, and that really resonated with me. I wasn’t even sure what I wanted. I used to prefer soft mattresses, but as you get older, you start leaning toward something a bit firmer… the question is, how firm? He walked me through several options and did a phenomenal job explaining each one as I tested them out. There were certainly a lot to consider. He was incredibly professional and never got frustrated, even when I asked the same questions more than once because I kept mixing up the different mattresses. I went back and forth quite a bit, but ultimately I fell in love with a new mattress—and even though I already owned an adjustable base, I somehow fell in love with another one! Korey’s patience and genuine passion for helping people really showed, he did a fantastic job, and I’m fully confident I made the right choice thanks to the time and care he put into helping me figure it out. I would definitely return back to this store, as all of the staff members were very friendly and helpful.

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tameika ledayvia Google

3 months ago

My experience at Ashley Furniture was excellent from start to finish. Tesso greeted us warmly and made sure we were connected with the right person to best assist us. We truly appreciated that level of care. Mr. Antonio, the sleep expert, went above and beyond to ensure we had an outstanding experience. He was extremely knowledgeable, patient, and helpful throughout the entire process. What stood out the most was that he never rushed us or made us feel pressured—his calm and professional approach made the shopping experience comfortable and relaxing. Because of the exceptional service provided by both Tesso and Mr. Antonio, I confidently give Ashley Furniture a full 5 stars. I highly recommend visiting them if you want quality service and a stress-free shopping experience.

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Adam Helfrichvia Google

5 months ago

I purchased the Stonemade Sofa & Ottoman after seeing it on their website. Though they didn't have it on display at my local store, I was able to view something similar. Associate Lati B. was very helpful. With the assistance of manager Daniel, they gave me a very good deal that included white-glove delivery. I was able to sign up for zero-interest financing with no issues, and the entire experience from viewing to checkout took less than an hour. Lati was also attentive to my needs even after I left the store and she went above and beyond by helping me to change the selected color of my product after I realized I had initially selected in error. I will definitely be returning here for future purchases, as my first experience at this location was pleasant and I never felt pressured or like I was wasting their time. And all of this took place after I had just finished at the gym and I know I looked like hell.

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Pyary Oommenvia Google

6 months ago

(See update below) Ashley furniture quality has gone down big time! My blue velvet dining room chairs all are wobbly and it fell apart and I fell from the chair. Ashley one year warranty and Extend warranty after is useless. They tried to repair it a month after we brought it. Still kept on getting loose and the extend warranty’s answer is it is a manufacture prexisting condition so they won’t cover. Ashley and Extend warranty kept on both giving me the run around. They should either refund me my money almost $1000 worth of chairs with price and delivery fees or exchange it for different dining chairs. I’ve had it for less than 2 years. I’ve brought from Ashley in the past (bed, sofa etc) and it was fine but now I don’t trust their quality anymore and WOULD NOT RECOMMEND!! Also the store messed up our order and sent the wrong color desks. They finally had it swapped out 🌟 UPDATE August 2025: We had an outside friend fix it for us. Changing out the hardware on the bottom did the trick, something Ashley could have done. I’m changing it from a one star to 4 star on Ashley furniture ONLY because our other Ashley furniture is holding up and now the chairs are fine too with the change in hardware (screws etc)

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Emmanuelvia Google

8 months ago

We had an excellent experience with the customer service representative Angel. He was polite, respectful, intelligent, and extremely knowledgeable of the company products and services. He did not pressure us into making a buying decision, which is prominent in most furniture providers. I highly recommend this store and the quality customer service provided by this young man (Angel).