Ashley Store: Expert, friendly guidance to visualize and buy the perfect furniture.
Ashley Store in Durham, located at 5458 New Hope Commons Dr, Durham, NC 27707, USA, is a welcoming furniture and home goods retailer praised for outstanding customer service. Reviewers highlight attentive staff who help with measurements, explain fabrics and care, and guide selections—ensuring customers visualize pieces in their space. The store is known for a friendly atmosphere and practical guidance on shipping and protection options.
5458 New Hope Commons Dr, Durham, NC 27707, USA
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Sofas, sectionals, loveseats, and accent pieces tailored to your comfort and style.
Complete bedroom sets including beds, dressers, and nightstands for a cohesive look.
Expert help with measuring, fabric selection, and room visualization from our friendly staff.
Convenient shipping and protection options to get your furniture home safely.
A relaxed, no-pressure environment with knowledgeable guidance for all your furniture needs.
Overall rating
Cassandra Cobb
My customer service experience at this store today in Durham, North Carolina at new Hope shopping center new. Hope common shopping center was outstanding!! This guy named Eric was amazing! And this other guy named Randall he was awesome. It was just such a wonderful shop and experience today that we spent over 3 1/2 hours, but we left absolutely happy. We’ll definitely be back again. Happy new year.!
Amy Zwelling
We came in to Ashley just to get some ideas for some much needed furniture for our house. We were greeted by Randall. He was very professional and kind. Mostly important he gave us the space we needed to look around and was available to answer all our questions. Well… we walk out with a purchase of a new couch and I can’t wait for it. I told myself I wasn’t going to jump in and purchase anything today. But Randall explained the fabrics and the care and helped us arrange the furniture to help us visualize it in our living room I was sold. I definitely will be coming back and getting my bedroom set now!
Jenna May
I came in close to closing on a Saturday night but received the best customer service despite this. I wasn’t sure what I wanted but Marlin was sooo helpful in helping me find the perfect sectional (marleton 2 piece denim). He made sure I understood the comfort and firmness as well as the color and orientation. He walked me through the shipping and protection options and made sure I got the best deal. Thank you Marlin!
Lakisha Chichester
I had a fantastic experience working with Monsa at Ashley Furniture! She helped me with my console purchase and made the whole process easy and enjoyable. She took the time to measure carefully, answer my questions, and explore different options until we found the right fit. I truly appreciated her patience and professionalism throughout. If you’re shopping for home furnishings, ask for Monsa. She was wonderful to work with!
Melissa S
We went to this store looking for sofas and had a GREAT experience with Marlin. Eric was nice as well. Everyone was nice, this store had good vibes, provided an excellent experience. Marlin was super knowledgeable and spent about an hour with us, measuring, pricing, talking about options, right away knew what would and wouldn't be practical for our 5 dog home. It really could not have been better in any way. Marlin is a fantastic salesman and a sweet person. My boyfriend wanted to also see what the outlet store in Four Oaks had for loveseat options because the set we like doesn't have a stationary option so we weren't 100% set on our loveseat choice just yet. Marlin totally respected that, even though he did try to sell to us today, as I totally expected. That's cool. I sold furniture years ago and knew that should happen. Anyway, loved the whole experience there big time. Then we went to the Outlet store and it was soooo bad. I will be leaving them a review about it. See that review if you are curious.
