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Chuck Navevia Google

about 1 month ago

I took an older couple that are really good friends of mine to look at a new bed and a couple of recliners. Then older man that I took was recovering from a heart attack and his first ever health scare in his 80 years of life. We looked at lift chairs first, he found the one he wanted and it was the newest model on the floor. After talking with Aldo briefly before another salesman took over the sale which I didn't get his name, they settled on a price but the salesman never mentioned a delivery date after I asked. Than went to the bed section where the picked out a new split king adjustable. Everything went fine there and his wife picked out a new chair for her. The salesman said that they would be delivered on Feb 3rd. While his wife was paying for the two chairs and bed, $12,000.00 worth the salesman said the lift chair was 30 to 45 days out. I went by the store 6 days later to talk with them because they sold the lift chair 400.00 higher than it is advertised on their web page and to discuss the delivery issue because the web site says 3-5 moinths. Well my friend canceled the lift chair and the salesman never really appoligized for lying to the older couple and basicly scamming them. I guess we'll see if the rest show up next week when they said. I will not recommend anyone to buy there nor will I be buying there myself. UPDATE you didn't give a real answer just the same one you give everyone else. It's really sad that 80 year old people get that treatment in your store. If you want too give a real answer I would love to read it. Still not buying there.

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Serendipityvia Google

about 1 month ago

There's a wide range of selection here which is nice. I personally hate going into stores with sales people because they like to bombard you, which will happen everywhere. I will say the young man who first greeted me when I walked in did a great job at only checking in with me once after the initial greeting and then when I told him what I wanted he was very efficient at his job and didn't waste my time at all. Overall it was a good experience. I'm hopeful for the delivery experience going as well 🤞 Edit to update: Delivery has been ABSOLUTE hell. It was supposed to be yesterday, then got a text saying it was going to be today which absolutely wasn't going to work. Got rescheduled for Saturday and obviously with weather, it's now being rescheduled. So needless to say, delivery is a huge bust and the customer service center for deliver is difficult to contact, sends you to multiple places, just to still not give you a proper answer. This will be the last time I order from Ashley Furniture.

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Servet YILDIZvia Google

about 1 month ago

My wife and I went there to look for furniture. We liked one item and started talking about payment options. They told us we could either apply for their credit card or finance with our own money. I said I did not want a credit card and that I wanted to finance with my own money. They had me fill out a form. I thought this was part of the financing process, even if you pay with your own money. Then they gave us information about how much I would pay monthly and said the furniture would be delivered in three months. We decided not to order because we needed the furniture very soon. Two days later, I received an email saying that a credit card account had been opened and was on the way to me. I called them right away and explained what happened. They asked if I wanted to report this as fraud and close the account. I said yes, reported it as fraud, and closed the credit card. So please be careful. Do not fill out forms or enter your SSN on their tablets. They may open a credit card account without clearly asking you.

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cesar heraldovia Google

3 months ago

Well, first off I don’t like leaving negative comments but it was a nightmare. We are trying to furnish our new home. My daughter found a bed she likes at Ashley’s Lubbock so we decided to order all the bedroom sets for all 3 of our kids’ rooms. They were friendly and helpful alright(got to make the sales!.) Our delivery date was scheduled December 2nd. We made sure of the date and confirmed with a manager and the sales person because we were going to be out of town before that date and on December 6th we scheduled our move in date, invited several friends and family for a celebration, and have someone scheduled to cater dinner. I never got any call or text message to confirm. On December 2nd, I waited from 9am till past noon for the delivery that never showed up. I searched my junk email and found out that our delivery date was rescheduled on November 28th while we were out of town, but since we did not see the email and couldn’t confirm, they canceled. I called the manager and found out that they entered the last digit of my phone number incorrectly and that’s the reason why we never got a call. They then tried to reschedule for December 8th, but I refused because of the scheduled event and invitations. We needed those beds so we can sleep there after the celebration. The manager said he will get it fixed! That never happened. I had to call over and over to find out about the delivery. We had to cancel and reschedule everything last minute! I got over it, they gave us 20% discount, and we didn’t want to be searching for new beds during the holidays. We agreed for the delivery on the 8th. The 8th came and the sets showed up! Then a few minutes later the delivery guys that were assembling the beds told me that they are missing a dresser and the drawers that comes with one of the bed sets. He suggested to call the manager or the sales person because he confirmed with someone that it was not ordered. My wife messaged our sales person, Manuel. His response was, “What do you want me to do about it? I’m off today! I ordered everything!” That prompted me to write this! I was in service industry for a long time as a restaurant owner. And that is completely unacceptable.

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Breance Brooksvia Google

7 months ago

Came in on a whim left with a couch and a huge rug! Daniel was the best sales person ever! He was so kind, helpful, he listened to everything we wanted and made it happen! He gave us a great deal truly we saw the $$ fall off!