Richard Newberg
I had shopped around for an upgraded e-bike with both a torque & cadence sensor and ATV wholesale outlet had 2 models I could test drive. The team at ATV Wholesale Outlet were excellent at explaining the differences, and let me test drive both models with no pressure. I chose the Velotric Summit, and couldn’t have been happier with my purchasing experience. However, after 4 months and 300 miles of pure enjoyment an anomaly came up where the power cable from the motor to the battery somehow came loose and almost wrapped completely around the cog, causing a motor failure error code. Baffled about how this happened, I brought it in this week to see if this was covered, and how this scenario could even have happened. This is when the ATV Staff really shined, particularly Daniel & Charles. They explained in detail how it could have happened, confirmed it was a rare scenario and checked the bike in to take a further look, and they’d get back to me. Daniel called the next day and said the bike was repaired, tested & ready for pickup. Wow! Excellent service with superfast turnaround….I couldn’t have been happier with my purchase at the store, but it was this support issue that revealed just how good they are! I Highly recommend you consider them when purchasing an e-bike, and you can rest easy if an issue suddenly comes up like mine, you’re in Good Hands with the ATV wholesale outlet team. Thanks again!
