Austin Movie Gear

They are a good rental house. The key to getting a great experience is communication. AMG will listen. There were more mistakes with previous leadership but they are a lot better now. Some positives I've experienced: - Their gear grants helped big time on my limited budget documentary. - Good leadership that cares about the work their clients get. - I've been a walk-in multiple times and got what I needed. - Waived late fees multiple times once I called and explained my situation. - Was given credit for things they were at fault for. Some negatives: - Substituted gear in the invoice without communication. (rare) - Gear that did not work properly. (corrupted media and a busted mounting point on a camera which were fixed the next time I rented the exact pieces of gear)

Be cautious. Had a last minute shoot that I flew into Austin for, had to rent a small handful of lighting and grip gear. I had sent a request in the day before I picked up the gear after flying in that day. When they emailed me back with the startup paperwork, they made no mention that one of the pieces of equipment I requested was not available, but had instead sent with me a more expensive piece of gear. They only added it to the invoice without telling me about the substitute. I loaded the gear from their rental house, but when arriving to the location and unloading the gear, I noticed in the bag that it wasn't what I rented, but instead a more expensive kit. After returning the gear a day later, I requested a copy of my final invoice. When I asked them about the upgraded gear, they told me that the requested piece of equipment wasn't available during my rental request. When I asked about why they didn't give me a heads up via email or at least verbally when there to pick up the gear, they stated that they sent it in the invoice. To their credit, I should have read through every single line item in the FIVE different emails they sent me for startup paperwork. But being a solo filmmaker and it being a last minute shoot, I was in a rush and didn't see anything about a gear substitute when I went through the emails. The only thing I noticed after the fact is that they tucked it into the invoice. So in the end, it was my bad for not going through every line item, making sure that everything I requested was the same as what I was receiving. However, it was also on them for not notifying me about the unavailable gear and the more expensive substitute. The gear worked fine, and the substitute wasn't overly expensive, but I have a problem with poor communication from companies, especially when they charge me more than what was originally requested. Had they notified me, I would have been fine with the upgrade. It's the lack of proper communication that is bothersome. So, good rule of thumb for everyone renting gear from here, MAKE SURE YOU READ EVERY LINE ITEM and bring it up to them, because they aren't going to bring it to your attention themselves.

Best place in Austin to rent camera equipment like lenses, tripods, cameras and so much more. I have been renting equipment from them since 2016 and never have I been disappointed. The customer support is unmatched. They are kind, attentive and genuinely want to see your project succeed. In my opinion, Austin Movie Gear, is a hallmark of Austin film community. Thank you Keith, Dani and the team for your incredible service to the filming community in Austin - we could not do it without you! If you need to rent camera equipment in Austin then you found the right place.

Austin Movie Gear is great and I highly recommend to anyone looking for high quality equipment rentals! All of the equipment that I received from them was in great condition and I had no issues with anything that I received. The management and planning of pickups/drop offs are additional clear and well scheduled, making it incredibly easy to work with AMG! The customer service is top-tier. Everyone is so kind and patient, willing to go through any questions about the equipment and clarifying possible setups. Every time I entered the building I was greeted with smiles and friendly faces. It’s clear that everyone here just wants to help make productions go as smooth as possible! Austin Movie Gear is also amazing because of their indie production grants….they’re incredibly generous by giving discounts to smaller productions! It certainly made my production more feasible to accomplish with my limited budget.

I am writing to express my sincere gratitude for the outstanding customer service I received during my recent equipment rental experience with your company. From the initial quote process, where Christopher provided valuable assistance and information, to the payment and formalities handled efficiently by Dani, I was consistently impressed by the professionalism and helpfulness of your staff. Dani's friendly demeanor and clear explanations made the process seamless for our producers. At the equipment checkout, L and his team went above and beyond to ensure that our package was ready, tested, and organized. The additional space provided for prep was greatly appreciated. I was truly amazed by the commitment and dedication of everyone involved in resolving any issues that arose. Your team's knowledge, friendliness, and willingness to go the extra mile made all the difference. While there are other film equipment and video stores in Austin, Austin Movie Rental stands out for its exceptional quality of service. I will definitely be returning for future rentals and highly recommend your company to anyone in need of film equipment.