Auto Imports

Name: Auto Imports
Address: 9904 75 Avenue Northwest, Edmonton, AB, T6E 1J1, CA
Telephone: (780) 431-2828
Price range: $$$
Rating: 4

Your trusted Edmonton destination for European and JDM vehicle service and parts.

4(5 reviews)

auto-repair

$$$

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About

Auto Imports specializes in servicing and maintaining European luxury vehicles and Japanese Domestic Market (JDM) imports in Edmonton. With a focus on transparency and quality, the team provides detailed diagnostics, routine maintenance, and repair services, ensuring customers receive honest advice and reliable work. Known for their expertise with brands like Jaguar, Land Rover, and Mercedes, they offer a professional alternative to dealerships, backed by strong customer reviews highlighting their commitment to clarity and care.

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Location

9904 75 Ave NW, Edmonton, AB T6E 1J1, Canada

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Information

9904 75 Avenue Northwest

Edmonton, AB, T6E 1J1

(780) 431-2828 myautoimports.ca/

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Services

Import Vehicle Maintenance

Specialized servicing for imported and luxury cars, including diagnostics and repairs tailored to brands like Jaguar and Mercedes.

Auto Parts Sales

High-quality parts and supplies for a wide range of vehicles, with a focus on imported models and reliable components.

Safety Inspections

Comprehensive vehicle inspections to ensure safety and compliance, with transparent reporting and honest assessments.

Engine and Fluid Services

Expert handling of engine issues, coolant leaks, fluid top-offs, and block heater installations for optimal performance.

Customer-Consultations

Personalized advice and clear breakdowns of vehicle conditions, helping you make informed decisions about maintenance.

4.00 · 5 reviews

Overall rating

Towing Service

via Google

· 9 months ago

⚠️ WARNING – DO NOT BRING YOUR VEHICLE HERE Continuation of previous review.. Your response does not address the core issue at all. My concern is not simply that you “found issues” — it is that my vehicle was altered while in your care, which is completely unacceptable for any licensed inspection facility. A safety inspection is meant to evaluate a vehicle, not change its condition in order to justify repairs. That alone destroys trust. I stand by my experience. The condition of my vehicle before and after your inspection did not match, and a second licensed mechanic confirmed that the issues you claimed were either exaggerated or not present at all. That is not a difference of opinion — that is a serious integrity concern. Additionally, anyone looking through your reviews should take a close look at the profiles leaving them. A large number appear to be accounts with only a single review, which raises serious questions about authenticity. I strongly encourage the public to read reviews carefully and look for genuine, consistent feedback rather than blindly trusting ratings that may exist only to make a business appear reputable. A business built on trust should never leave a customer feeling manipulated or misled. Unfortunately, that is exactly how this experience felt. I am sharing this so others can make informed decisions and protect themselves from a similar situation.

Denzel

via Google

· 9 months ago

I drive a 2008 Toyota Crown Hybrid JDM. As someone who often found it challenging to find exports of Japanese imported vehicles, Auto Imports has taken care of any problems I've had with my vehicle over the last two years. They often provide a realistic timeline, a fair price, and check in with you afterwards, unprompted, which I appreciate. The only reason I wouldn't give this company a five-star review is that sometimes they fail to do certain things I believe are essential for good customer service. For example, I've spent nearly $3,000 on services this year to prepare my vehicle for winter, including installing a block heater, topping off all the fluids, and performing comprehensive diagnostics, essentially covering everything you could think of for added peace of mind. A few months later, I had a coolant leak, no fault of their own, nothing major, just a seal (cap) that was leaking over time. After they replaced the cap and topped up the fluid, they didn't wipe down any of the coolant that had leaked all over the engine bay. I know this because I went in for an oil change at Fountain Tire a week or so later, for the convenience of Fountain Tire being walking distance from home. And they showed me pictures and gave me the rundown about a crazy amount of coolant everywhere you could imagine. I was genuinely shocked when I saw the photos because I just had the coolant leak fixed. No exaggeration, there was coolant everywhere. So, I performed the diagnostics again, and turns out there was no leak. The point I'm trying to make is I know Auto Imports aren't a detailing company, but I figured if you have a customer who is consistent and spends a few thousand dollars in services, the least you can do is wipe down the coolant that was leaking in the engine bay after correcting whatever was causing the leak. Doing so would have saved me money and time from doing a whole other diagnostic. I think those minor differences are the difference between a five-star company and a four-star company.

Tammy Leigh

via Google

· 10 months ago

It was a pleasure to have Auto Imports work on my fairly new Jaguar. I am happy with my upkeep & maintenance from this company. And I would choose them as my permanent maintenence & service team. They came.across as honest and answered all my questions & gave me alot of good advice.

Stuart Sargeant

via Google

· 11 months ago

It’s a genuine relief to have found a trustworthy alternative to servicing my 2010 Jaguar XF outside of the Jaguar Land Rover dealership. Auto Imports impressed me with their clear commitment to quality service and customer retention. When the check engine light came on, I chose to visit Auto Imports based on their strong reviews—and I’m glad I did. From the moment I entered their front office, I felt assured by their professionalism and expertise. That confidence was well placed. Unlike the often vague and technical reports I’ve received from the dealership, Auto Imports provided a clear, well-organized breakdown of the vehicle’s condition—categorizing items as OK, Suggested, or Required, with helpful explanations where needed. Their quote was transparent, detailed, and easy to understand, and the work was completed on time and to a high standard. In contrast, my experience with the dealership has leaned more toward amenities—such as a complimentary car wash and a short video of the vehicle’s undercarriage—than on meaningful technical communication or service transparency. Going forward, both my Jaguar and my wife’s Land Rover Discovery will be serviced at Auto Imports. Their professionalism, clarity, and genuine care for their customers have earned my trust.

Pierre Renoir

via Google

· 1 year ago

First time at Auto Import and definitely not the last! I needed an urgent inspection for the 2010 Mercedes I had just purchased and they took me in right away. Jeremy was great, the service excellent and the price was right. I will absolutely recommend without hesitation!

Off-Whyte Auto Repair is a trusted automotive service center located in Edmonton, known for its integrity and customer-focused approach. The team provides comprehensive car repairs, from routine maintenance to complex fixes, with transparent pricing and detailed explanations. With a commitment to honesty and quality workmanship, they ensure vehicles are serviced efficiently, helping customers avoid unnecessary costs and keeping their cars running smoothly.

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Denzel

via Google

· 9 months ago