BF
Bachman Furniture
Bachman Furniture: Custom-made comfort, stylish pieces, Milwaukee pride.
3.3
Retail Store
$$
Bachman Furniture: Custom-made comfort, stylish pieces, Milwaukee pride.
Bachman Furniture is a Milwaukee home goods and furniture store featuring custom-order options alongside stylish, reasonably priced pieces. Reviews highlight helpful staff, clear updates on custom orders, and quality craftsmanship, though some experiences cite long wait times, communication gaps, and delivery issues. Located at 1741 W St Paul Ave, it serves the Milwaukee area with built-to-spec furniture and home improvements.
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Tailor-made pieces built to your specifications, including sofas, sectionals, and more for a perfect fit.
In-person browsing of stylish and high-quality furniture to assess comfort, feel, and design before purchase.
Comprehensive solutions for furnishing residential homes, home offices, and main offices with durable items.
Ordering unique furniture pieces not available off-the-shelf, with updates provided throughout the process.
White glove delivery service to transport and assemble furniture in your Milwaukee-area home or office.
Overall rating
Katie Hogan
I had an excellent experience with this furniture store! The service was top-notch, especially with my custom order. The staff was helpful and kept me updated throughout the process. My custom sectional arrived faster than they promised, and the quality is great. Highly recomment this showroom in the Milwaukee area.
Allen May
I seldom have so harsh an opinion that it compels me to respond in this manner, but Bachman has earned it. We purchased a pair of chairs in September, 2024 ($2,800), and we still have no fulfillment. In spring after original delivery promise, we were told there's a delivery/tariff issue. We could not get anyone on the phone, can't leave voicemail, then several additional calls. Called again two months ago and were told completely different story-- that chairs were damaged in shipment. We get NO updates, NO follow-ups. We've tried to get owner on phone. Both times, "He's not in today." Told he would call us. Not so far. We've asked repeatedly for refund; they refuse. But they refuse to give us any assurance of shipment, delivery, status. Total black hole. Be warned. This sounds like a business that's about to go belly up.
Donna Hoile
Our couch and love seat were special orders that ended up taking at least 3x longer to arrive than expected. Ann, our sales associate, left her position at the store after the transaction and communication literally stopped at that point. It was a nightmare to reach anyone at the store because the phone does not take voicemails so no one ever knows you called..and they really struggle to answer calls for some reason. I've been in the store numerous times and know they have time to pick up the phone. No matter what time of day I called, I received the answering service with no option to leave a message. Furniture finally arrived (after WE called to ask) we set up service and the guys that delivered smelled so bad of weed when they entered my foyer, I had to spray the house and open the window. The older guy was polite and considerate of our home. The guy with him was entirely strung out on pot and so high that I was hoping he wasn't the driver. Really a bad look for a store that offered "white glove delivery". We won't return to Bachman. Too many annoyances to bother.
Kate Hogan
Nicole Mae
So we ordered a couch at Bachman. It was a special, made to order couch and so we were told it will take about six months for our order to arrive. Its been almost 7 months already and we still have not received our couch. Asked them if there is any protocol whatsoever for delays of this magnitude, as well as if we want to cancel the order because we were not told upfront that the wait would be this long, they could not provide me with anything except for apologizing. The person I talked to on the phone was very curt and dismissive. Would not recommend this store.
Gabi Taleb
Very disappointed, when we received our sofa it had so many defects ,we contacted them right away ,they sent their delivery drivers to try to repair it , and they even said it not fixable . So they sent a 3rd company to try to fix repairs , they told me not everything is fixable . So called saleswomen numerous times over the last 6 months and now they are telling us to take it to court . Why should I take it to court ? We spent $16,000 for garbage and poor quality furniture. Sales women rude and a lier. She is selling what she is cheap and garbage . And we are going in and we want to speak to owner let’s see if they show up !!!! To stand behind what they are selling
