Rachel Drake
Our vehicle was hit while parked in our driveway, and the other driver’s insurance recommended this body shop. The car was towed there on a Monday, and we were told we would be contacted once it arrived. When I called Tuesday afternoon, the shop said they did not have the car. After contacting the tow company, they confirmed delivery. When I called the shop again, they then located the vehicle. Throughout the repair process, I had to call weekly for updates, and the shop was often difficult to reach. After approximately three weeks, I was told the car would be ready later that week (Wednesday or Friday, depending on calibration). When I called on Thursday, I was told the car had been ready since the day before. When we arrived to pick up the vehicle, a weather strip was visibly hanging off the rear wheel well. The shop said the part would need to be ordered. There were also remaining dents and scratches on the vehicle; only the bumper and rear hatch had been repaired. At pickup, the vehicle required a jump start. The following day, the battery was completely dead again. At that point, I took the car to our local dealership service center because I did not feel it was safe to drive. The dealership was unable to perform calibration because the blind spot monitoring module had been removed and was completely missing when the bumper was reinstalled. The dealership replaced the battery, installed the missing blind spot module, and repaired the rear hatch, which was not functioning properly. We are still waiting for the body shop to receive the weather strip. After that repair, we plan to take the car to a different body shop to address the remaining dents and scratches. Based on our experience, the repairs were incomplete and required correction by another service center.
