BC
Ballard Collision CARSTAR
Expert auto body repair in Seattle, restoring your vehicle with precision and care.
4.2(5 reviews)
auto-repair
$$$
Expert auto body repair in Seattle, restoring your vehicle with precision and care.
Ballard Collision CARSTAR is a trusted auto body repair shop in Seattle, WA, specializing in collision repair, dent removal, and comprehensive vehicle restoration. With a 4.6/5 Google rating from over 500 reviews, we serve customers with insurance claims and direct repairs, offering professional service and timely communication. Our team is dedicated to getting you back on the road safely, with a focus on quality workmanship and customer satisfaction in the Ballard area.
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Professional repair of dents, scratches, and structural damage from accidents.
Comprehensive services to restore your vehicle's appearance and functionality.
Help with processing and managing insurance claims for seamless repairs.
Expert removal of minor dents and scratches to improve your car's look.
Calibration of advanced safety systems like blind spot monitoring post-repair.
Diagnosis and repair of battery issues and electrical components.
Our vehicle was hit while parked in our driveway, and the other driver’s insurance recommended this body shop. The car was towed there on a Monday, and we were told we would be contacted once it arrived. When I called Tuesday afternoon, the shop said they did not have the car. After contacting the tow company, they confirmed delivery. When I called the shop again, they then located the vehicle. Throughout the repair process, I had to call weekly for updates, and the shop was often difficult to reach. After approximately three weeks, I was told the car would be ready later that week (Wednesday or Friday, depending on calibration). When I called on Thursday, I was told the car had been ready since the day before. When we arrived to pick up the vehicle, a weather strip was visibly hanging off the rear wheel well. The shop said the part would need to be ordered. There were also remaining dents and scratches on the vehicle; only the bumper and rear hatch had been repaired. At pickup, the vehicle required a jump start. The following day, the battery was completely dead again. At that point, I took the car to our local dealership service center because I did not feel it was safe to drive. The dealership was unable to perform calibration because the blind spot monitoring module had been removed and was completely missing when the bumper was reinstalled. The dealership replaced the battery, installed the missing blind spot module, and repaired the rear hatch, which was not functioning properly. We are still waiting for the body shop to receive the weather strip. After that repair, we plan to take the car to a different body shop to address the remaining dents and scratches. Based on our experience, the repairs were incomplete and required correction by another service center.
My experience with Ballard Collision was excellent. Everything went smooth, my car was repaired quickly and the customer service people were very friendly and actually made the experience fun. I highly recommend them!
I brought my car straight from the accident scene and within an hour, they already had written my estimate. The projected timeline for getting my car back was going to be slightly over a month, but they finished it early and i had it back in 3 weeks. Every interaction I had with every staff member was very friendly, professional, and helpful. I've never had such a positive experience with a collision shop, and they helped relieve some of the trauma from my accident by taking added stress off my plate. Thanks, everyone! My car looks amazing.
Absolutely fantastic repair shop. They are super honest, do great work, and actually finished my car early! Have (unfortunately) needed to get body work done several times since moving to Seattle and have always had a great experience here.
My car suffered a hit and run over the holidays and CARSTAR was one of the only auto shops in the area with capacity. David kept me informed with calls and texts every step of the way and ended up finishing repairs on my car several days early which was amazing. I would definitely recommend this shop!
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