Pacific Rim Automotive, Inc.

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Paul Sethvia Google

about 1 month ago

Very friendly auto shop. Service was good, pretty quick, and they have lots of nice extras - wash your car, top off all the tires, etc etc. The con is that they don’t seem super concerned with getting the most out of my money. I came in and they told me they’d need ~$1200 for my front and rear brake pads/rotors, because the pads were quite thin and “need a change now, and if not now definitely by the next oil change”. I decided to do it myself and when I took a look, I saw I had a bunch of material left on the front pads (3-4mm) and the front rotors were in great shape. I did the swap anyway because I had taken everything off, but 7,000 miles and two oil changes later the back brakes are doing just fine and still haven’t hit the squealers. I don’t think they were trying to scam me or anything, I think they’re probably just used to servicing folks who aren’t concerned with frugality and it left a bad taste in my mouth. If you’re an amazon employee and you just want your car to work right, I’m sure this is still a great place to go.

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Quinn Wassvia Google

about 2 months ago

I have been incredibly pleased with the service at Pacific Rim. They go above and beyond to ensure reliability in the cars I have taken to them. I really appreciate the knowledge they share and trust they can help me in maintaining my car for the long run.

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Alex Thilenvia Google

about 2 months ago

I recommend! Pacific Rim accurately aligned my vehicle to Toyota specifications and they took the time to answer my detailed questions. The alignment was on the pricier end, but they delivered a premium quality of work and customer service.

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Kimberly Simsvia Google

about 2 months ago

Excellent service, honest, and amazing value- is how we describe our experience with Pacific Rim. Jeremy provided us with excellent communication throughout the entire process. Since we had booked an appt, not only were they waiting for our car, but also had ordered the part and were ready to rock and roll!! Additional problems were brought to our attention and additional work was completed- with our approval. Have I convinced you yet? No? Did I mention that they went above and beyond? Sure, they vacuumed the interior and gave it a wash, but also cleaned the engine, and re-attached the engine splash guard was flopping around! We have we found the best local mechanic- hands down! Thank you Jeremy for making my Honda purr like a young kitten again.

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Sinead O'Donoghuevia Google

about 2 months ago

I had a great experience at Pacific Rim Automotive when they worked on my car recently. The communication was great and booking an appointment was easy. I was having a specific repair done and they did a full review of the car and came back with a recommendation to also replace the break pads - I appreciated this attention to detail. As a woman I often feel patronized or talked down to by mechanics but this was not the case at Pacific Rim. They were clear and detailed in their communication and gave pricing information upfront. I will certainly be using them again for regular services and maintenance.