Adam Kellar
Bill & Mark are masters of their craft and a pleasure to do business with as well. I'm really thankful for their service, time, and respect. I brought my car to them with some goals and a budget in mind. I wanted a back-up cam installed, a front & rear dashcam setup, and an overhaul of the stereo system. The original owner of my car had a custom setup installed by Car Toys and there were all sorts of issues with the wiring, amplifiers, and subwoofer. BCA tested the system, called me with guidance and estimates, and after some discussion they got to work. When I picked up my car and got a tour of the new stuff, everything looked, worked, and sounded phenomenal. The new head unit is spectacular and looks great in my dash. The cameras all work great and don't obstruct my view. The wiring job for everything is fantastic; every cable covered in a soft material and tucked in just the right way to avoid vibrations. It's also much easier to work around the amplifier to get to my car's battery in the trunk. Oh, and THE SOUND!!! I've had this car for 10 years and this is by far the best the stereo has ever sounded. Super clear all through the range, and a lovely thump from the back. I'm really glad I carry earplugs too, because sometimes I need my chest rattled by bass, and this system delivers. We hugged and I drove off for a long drive to test the whole system out. I had a minor issue along the way. I called Bill and received expert guidance for taking care until they could fix it - the old sub gave out and needed to be replaced. There was one other issue I discovered when it rained. I called, talked with Bill about it, received some guidance, and gave that fix a try. Unfortunately, that wasn't the issue. I ended up figuring out what the issue was, and it was related to the back-up camera installation. I called to discuss, and Bill made it right. Mark also tuned some settings to adjust the system based on feedback. I really appreciate how they went the extra mile here. Normally I wouldn't mention an issue that was corrected, but I think in this case it is a really positive reflection of accountability, business ethics, and ensuring proper follow-through to make sure everything works properly. I don't imagine I'll need any more work done on my stereo for a long time, but I'll certainly be telling all my friends about the best audio shop in the region.






