justin brown
Edit - Owner response is comically misaligned. Never offered replacement coffee, lending a grinder, grinding the 3 bags I still have..... BROKEN COFFEE GRINDER, ROCKS IN COFFEE, no replacement. Owner STAN CONSTANTINE made zero attempt to apologize for this and make it right. I have ordered an average of one bag a month from here for 7 years. Its sad thats not enough lotalty for Stan Constantine. The owner called me out on 2 years of not buying coffee from him, like a BABY. I am writing this review because there was a stone in one of my coffee bags. Not a big deal if it didn't break my coffee grinder.... $140 coffee grinder completely useless by a rock that came out of an Ethiopian Sidamo bag from Baltimore Coffee and Tea. I went back and forth with THE OWNER of the company, Stan Constantine via email He made it clear after 5 emails back and forth he was not interested at all in what happened. This was after sending 3 emails and being told my issue was sent "to spam" (I was told by staff directly to email a specific address, and then used the generic one from the website). I guess their website customer service email is just a spam folder... anyway... The only solution in Stan's mind was for me to drive him the broken coffee grinder (or pay shipping myself), have them see if it is broken, order a replacement part, fix it, and send it back to me, or order a new one for me if they couldn't fix it. I even asked if he could prepay the shipping as an act of good faith that he even wanted to resolve this issue. He decline to respond. Offering no timeline for this process, and offering nothing else for the inconvenience. I know 7 years isn't that long, but I will not be buying from here again.
