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yetundevia Google

4 months ago

What a delightful experience !!!!! I highly recommend booking your next spa experience with Bamford Wellness Spa. From the moment you walk in until you leave you will feel relaxed and balanced. The ambiance is super and the staff are warm and welcoming. I would like to specially acknowledge Denise. She provided me with the most spectacular birthday massage ever!!! I chose the Himalayan Salt Stone Massage and have no regrets! Thank you so very much for exceptional service and ultimate relaxation.

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Dragana Jovanovvia Google

5 months ago

Amazing experience from start to finish! The whole spa team is so welcoming and professional, and the atmosphere is relaxing the moment you walk in. My massage was one of the best I’ve ever had done by Hector, it was personalized, therapeutic, and very relaxing. I left feeling completely refreshed. Will definitely come back!

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Melissavia Google

7 months ago

I booked two facials at this spa for 10:00 AM, as a special treat for myself and my guest. The instructions clearly stated to arrive 30 minutes prior to enjoy the amenities, so we arrived at 9:15 AM. Unfortunately, we were told by the front desk that the spa “doesn’t open until 10” and we could not go upstairs. At exactly 10:00 AM, we were finally escorted to the spa, only to receive a call from the spa itself telling me I was late and that my treatment time would be cut short. I explained that we had arrived early, but had been kept downstairs due to conflicting information. I spoke with both the front staff and the spa manager, who agreed to investigate and even asked me privately to point out the staff member who had given the incorrect instructions. In the end, my guest went ahead and enjoyed his treatment, but I declined mine. I wasn’t charged for the service since I did not receive it, but the experience was still a disappointment and a waste of the time I had set aside to relax. What’s most frustrating is that nothing was offered for the inconvenience, no goodwill gesture, no voucher to return, despite the fact that this could have been easily avoided. I came in excited to relax, but left feeling frustrated and unheard. I truly hope management takes this as an opportunity to review their communication process between the hotel, front desk, and spa. It’s a beautiful location with potential for great experiences, but in my case, the handling left much to be desired. I do like to add that the spa is very clean and fully equipped.

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Crystal Xuvia Google

11 months ago

Very hospitable staff, the front desk were very helpful with booking my spa day. I booked the massage and facial package and Insuka and Olga took care of me! Organic products for prenatal and breastfeeding. Clean amenities and relaxing area. A little gem amongst the loud Miami Beach. Will be back next time!

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Kaiti Tarajanovia Google

over 1 year ago

Love this spa! Every time I go I have a wonderful experience. Alena and Jasmine at the front are warm and welcoming! I did a Spa Month treatment, which was $159 for a 50min Swedish massage. It’s the best change to visit all the spas on my wish list, July & August. Juan was my therapist and he was wonderful! Very relaxing and felt like it went by in 10 minutes! Highly recommended