BP
Banfield Pet Hospital
Trusted veterinary care with value-driven wellness plans.
4.2
Business
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Trusted veterinary care with value-driven wellness plans.
Banfield Pet Hospital in Madison East provides veterinary care at 2216 E Springs Dr, Madison, WI. Customer feedback highlights caring staff, gentle vets, and the value of wellness plans that help budget pet care year round. Reviewers recall personalized follow-ups and remembered patients, though some note pricing concerns and occasional service hiccups. Overall, the team is described as welcoming and professional.
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Budget-friendly annual care packages covering preventive services like exams, vaccinations, and diagnostics.
Comprehensive health check-ups and consultations with experienced veterinarians for pets.
Advanced lab work and imaging to diagnose and monitor conditions such as lumps or illnesses.
Vaccinations, parasite control, and nutritional advice to maintain long-term pet health.
Sale of prescription diets, medications, and supplies with script card support.
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Overall rating
Hunter Cerise
My dog had a lump that I was really worried about. The vet explained everything I wanted to know, tested it, and followed up with me. The next time we stopped in, he remembered us, checked on it and reassured me even more that everything was fine. Great vet
Elysia Torres
Came in to purchase some food for my pet and needed to get my script card in order to do so. When I came in, I spoke with a lady in Green scrubs and was met immediately with rudeness. I tried calling to talk to somebody about this, but unfortunately, I was on hold for almost 30 minutes. I originally went up to the desk to get my script card and the girl that helped me Seemed like she couldn’t be bothered. It’s very disappointing to come in worried about not being able to get your cats proper medicated food, but then have to deal with rudeness from someone who is in a customer service oriented role. While on hold for almost 30 minutes, the voice recording playing said that customer service was your priority, but I guess it isn’t really because the person I spoke with didn’t care at all. If you work in a customer service oriented role please consider how you treat people. If I had thought about bringing my pet there to this hospital location, I definitely won’t now because of the poor customer service if you treat people this way, how do you treat animals? There may be more other important things going on in your day than someone complaining about rude customer service but at the end of the day, customer service should be important. As someone who has worked in vet clinics before it’s disheartening to see people act this way when the general public relies on your help
Rebekah Sipiorski
Vet was amazing with my kitten. He was so gentle and kind. The only thing I would say is a tech came in first and wasted 45 mins of our time on trying to sell me a monthly plan. It felt very pushy and not something I’m wanting to get at this time.
Claire Stuard
I have had a wonderful experience at this location. Heather from reception was able to squeeze me in as she knew my plan was ending, and they were always very responsive to sending over any paperwork I needed. The doctors and vet techs were kind and took great care of my cat. The decision to end my wellness plan was based on Banfield's high prices, and had nothing to do with the staff at this location. Excellent service!
Michele McCall
Banfield has been excellent to both of my dogs! They have been the only Vet I have used for almost 20 years! Their care plans are a fantastic value and a great way to budget for your pet's care year round! All of the staff at Madison East have been a fantastic care team and excellent resource for my most recent puppy who is very adventurous and gets into many things she's not supposed to!
