B&
Bang & Olufsen
Bang & Olufsen: Premium audio, expert guidance, immersive showroom experiences.
4.4
Electronics Store
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Bang & Olufsen: Premium audio, expert guidance, immersive showroom experiences.
Bang & Olufsen on 233 Newbury St in Boston invites visitors to explore premium audio. The showroom is praised for friendly, knowledgeable staff who guide customers through hands-on demos—from headphones to speakers like the A9—and for help with apps and warranties. The space offers an upscale, memorable listening experience in a beautiful part of Boston.
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Purchase high-end headphones, speakers, and sound systems from renowned brands like Beoplay.
Receive expert advice and tailored recommendations based on your audio needs and preferences.
Experience immersive in-store trials of speakers and headphones to test sound quality and features.
Get assistance with setup, troubleshooting, and maintenance for your Bang & Olufsen products.
Access information and support for product warranties to ensure long-term satisfaction.
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Overall rating
F H
I have been a long time user of Bang and Olufsen products for 25+ years. I’ve been dealing with the Bang and Olufsen store on Newberry Street. Isaac Broadbery has been wonderful to deal with. He is personable, knowledgeable and very professional. He helped me multiple times with technical support to get my earbuds, headphones, and the level all set up. Bang and Olfsen should be very proud of having him be part of the team.
Kristina O
I was very disappointed with my visit. I came in intending to purchase a specific pair of headphones after doing thorough research, but the customer service I experienced was rude, pretentious, and dismissive. When I asked reasonable questions about the headphones’ structure and proper care, I was laughed at and told, ‘Nobody asks these kinds of questions.’ I was also interrupted multiple times and unnecessarily corrected over ‘incorrect color references.’ Instead of admitting uncertainty or looking up information, the associate repeated that ‘nobody asks these things,’ which came across as both unhelpful and condescending. I understand I may not represent the store’s typical customer, but that is not an excuse for treating anyone in this manner.
Joey Gentes
As a longtime B&O customers with multiple products from them, I’ve never actually went to one of their showroom. But during a trip to Boston, I had the chance to go and listen to some speakers that I never listened to before, particularly the A9, and it was a fantastic experience. The rep took time with me to listen to each product that I was interested to, right before closing time, and I really appreciated it and enjoyed this experience. Thanks again, I’ll certainly come back when I pass by again.
F. “Effective Problem Solving” Rahal
Always great to see their new products. Beautiful part of Boston. Come and enjoy and bring your spending money. Bring lots of it, as things are very expensive now.
Ava French
Did a bunch of research and decided that Beoplays HX were for me. Bob took very good care of me and went above and beyond to make sure I had a great experience! He showed me how to use the app, let me try the headphones and was super friendly & informative about warranties. Would definitely recommend coming in to check them out!
