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Lindsey Cantyvia Google

about 1 year ago

Anita is always very responsive and goes out of her way to ensure my needs are met. We have used Bella shine multiple times for junk removal. They do a great job!

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Ed Wilsonvia Google

about 1 year ago

The Bella Shine folks are experienced, knowledgeable, responsive, competitively priced, easy to work with, and carry out orders and changes, if required, with a high level of expertise. I highly recommend. Ed W.

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Alicia Rileyvia Google

over 1 year ago

Not happy with the deep cleaning. The low quality does not match the high price. I was going to schedule to finish the rest of the cleaning, but I will find someone else. Since my husband’s employer is paying for it. I would’ve been really upset if I had paid for this terrible of a cleaning out of my own pocket. When I asked if they could wipe down the closet doors and trim due to the drywall dust, Anita stated those typically are part of a construction cleaning and they were just doing a deep cleaning today. Mind you, all of our bedrooms and one bathroom is empty so they didn’t have to even dust knickknacks, furniture, etc. I probably should not have even mentioned that there was drywall dust to trigger her saying that was part of the construction cleaning. To me, a deep clean should include wiping down baseboards, using a vacuum edger, and ensuring all the nooks and crannies are cleaned. The toilet paper holder was still dusty, there are streaks on my windows that they supposedly cleaned, they missed cobwebs in the basement that I specifically requested they clean, and they didn’t even clean the hallway floors of my house. She forgot to scrub the toilet, and left cleaner in it. I did confront them after they left and after I continued to see things that were missed, and she offered to come back and clean. I replied next day and she says the offer to come back was not valid. I feel like I got completely ripped off. When I initially called, I explained that the cleaning I want is not a typical cleaning as we just moved into a place so I’m still unpacking, but I wanted some of the rooms cleaned so I can unpack and move in properly. And then I would do a second phase of cleaning once I unpacked and put away the things. Anita almost fell down my stairs as she was wearing a long skirt. And she had a younger boy that was helping. They didn’t even clean the fans which absolutely should be part of a deep cleaning. They didn’t bring a step stool! And since we replaced all the kitchen appliances, they didn’t even have to clean the kitchen appliances but still charged full price for a deep cleaning. So again, we asked for a deep clean of about 1/3 of the house and the interior of all windows. All in, I paid $455 which is absolutely absurd for the completely low quality and limited amount of time they spent in my house. Anita scheduled my cleaning for 11:30 and then showed up at 10:30. We went back and forth via text, and she is not going to address the issues documented in the photos so I filed a dispute with my credit card and the BBB. She did offer to refund the tip but I am still waiting for that refund. She claimed I changed the areas needing to be cleaned, such as adding the unfinished basement, but that was always included in my original conversation and the whole point of scheduling a deep cleaning. She was on her phone part of the time and she was most definitely not a hard worker. And what is even more unethical, is that she is not going to address the obvious items that should have been cleaned. She’s full of excuses and lies. TAKE YOUR BUSINESS ELSEWHERE!

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Lianna Utleyvia Google

almost 2 years ago

I have been using Bella Shine for over a year now. I am very happy with the service. They leave the house clean and refreshed every week. They also work with great efficiency coming in with several team members and getting the whole house done in around an hour. thanks for your help and service!

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S. M.via Google

over 2 years ago

I have had the pleasure of having my friends from Bella Shine Cleaning Services LLC come to help for many years. I have never left a review because I am the kind of person who tries to use technology as little as possible. However, this very day, I felt it extremely necessary to express the deep respect and appreciation I have for these absolutely wonderful individuals. I promise, if someone out there is in need of help to clean, you must definitely call this wonderful, diligent cleaning service. They are not just a company… They are definitely excellent people.