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Tangela Culbrethvia Google

4 months ago

Worst company ever! You can't speak to anyone because they use AI. The movers didn't move all of my belongings because Bellhop didn't provide a big enough truck. I have to rent u haul to get the rest of my belongings on my own. They don't return calls when you get to the voicemail. A bot emails you instead.

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T.Y. O'Nealvia Google

6 months ago

Avoid this company at all costs. My move on May 31, 2025 was originally quoted at $837. But after the job, I was blindsided with a final bill nearly double that — over $1,800 — without any real-time communication or approval from me during the move. There was no transparency. I was never informed as the charges climbed. On top of that, the movers showed up completely unprepared, with nothing but a single Allen wrench and no tools or proper equipment. I had to hire outside help just to finish the job. Their disorganization directly caused the delay, not me. Several of my belongings were damaged during the move, including irreplaceable furniture. I submitted a claim and was promised a $449 settlement. But instead of issuing a refund, Bellhop applied it as a credit toward the inflated bill — and only if I agreed to lift my credit card dispute. That’s not a resolution — that’s coercion. I offered in good faith to pay the original quoted amount, which I believe was generous considering I had to finish the move myself and cover the damages. Bellhop refused to compromise or take accountability. If you’re looking for a company that values professionalism, preparation, and fairness — I strongly recommend you look elsewhere. My experience was stressful, expensive, and completely mishandled from start to finish.

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Traci Foremanvia Google

11 months ago

Billy, Eric and Dimitrius were excellent movers. Each introduced themselves to me when arriving on-site and made me feel confident in their care and concern for my possessions. They arrived on time and quickly got to work. We had a lot of LARGE HEAVY items to move and I was impressed with their creativity in maneuvering large pieces down tight staircases. The guys were personable and hard working. Although we had a few minor issues, the over all experience with my moving team and Bellhop was excellent. Thanks for the hard work Billy, Eric and Dimitrius!

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James Reboinvia Google

about 1 year ago

Be cautious about using BellHop in Atlanta, Georgia. They broke my brand new LG 65" Smart Television that was less that a year old. Keep in mind the TV was boxed. They broke a second Vizio 65" Smart Television that was bubble wrapped. Additionally, they broke my coffee table, broke a corner off my end table, damaged my couch and dented my desk. Their insurance is a joke, only offering 60 cents per pound when my damages exceed $4,000. Beware!!!

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Joy Macvia Google

over 1 year ago

THIS PLACE TAKES ADVANTAGE OF CUSTOMERS!! The worst moving experience ever! They front as a legitimate moving company but they are actually a broker. They give you a false sense of security but when they break things ( as they did with me) and the mover admitted fault. The company lowballs the damage by paying so little it is embarrassing. My damages were about &400. They broke a very expensive frame and some storage bags. They offered $11. I was hurt and disappointed. Movers were very careless but the company accepted no blame ultimately. I would never recommend them!