Julia Williams
I am writing to highly recommend our service representative, Brad. We had an urgent plumbing issue last night, and Brad not only took the job at the end of his day but also handled a unique and complicated situation with incredible patience. He called us on his way, was professional and friendly upon arrival, and quickly provided us with several options. The biggest challenge was that we had just sold our home and were renting it from the new owners. Brad patiently waited for us to get permission to proceed, showing remarkable care and flexibility. He stayed late to get the job done, working into the dark to ensure we were taken care of. Brad’s professionalism and dedication were outstanding, and we are so grateful for his help. Your company is lucky to have him!
