Bento Box | Midtown

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M. E. Francovia Google

3 months ago

Loved this place! They had an extensive menu with Bento boxes, sushi, sashimi, ramen, udon, etc. The service was great and everything we ordered was delicious! Will definitely be back.

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Alison M Cvia Google

3 months ago

Everything was sticky. I touched various places around the bar, table tops, my shoes on the walk to the bathroom--and the floor in the bathroom itself! What cleaning product causes absolutely every surface to be tacky to the touch? Couldn't eat here. Had a beer--served in a chipped glass with a sharp edge--and left. Bartender was personable but I don't think I'll be back.

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Ray Spencervia Google

4 months ago

We originally planned to eat at Kitchen15, but since it was closed, we decided to try Bento Box downtown. While looking over the menu and preparing to be seated, one of our friends needed to use the restroom. The hostess told us we had to purchase something first before using the facilities—meaning we were expected to pay for food we hadn’t even ordered yet. Frustrated, we left. Later, we decided to give them the benefit of the doubt and returned, this time recording the experience to see if it was a one-time issue. Unfortunately, the manager/owner treated us the exact same way. We never even got the chance to order food, yet the service was already unwelcoming and dismissive. Very disappointing experience. We will not be returning.

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chris vitalevia Google

5 months ago

Customer described meal they wanted (sesame chicken/sesame chicken bowl that looks like general tso’s to waitress). Waitress explained that yes that sesame chicken bowl on menu is what you described. Order was delivered and was actually fried chicken cutlet over rice, no sesame seen on food. Customer attempted to return order and male manager would not take back to food. Then asked customer is they looked at the menu for what sesame chicken was. There is no picture of sesame chicken. There is a photo of it under the kids menu/not near bowls on the menu. Male Manager then asked if customer tried it and tasted it and that it was sesame chicken. Customer did not touch the food and stated he did not receive what he described after explaining it to the waiter. Manager would then not take the food back or refund it from the bill. A second manager then came out stating the same thing and that they could swap items on the menu. Worst management customer service in a very long time. Took talking to 2 different waitresses and 2 different managers. It took 20 mins of discussion and then saying no no no we won’t refund, to actually get the bill changed and for them to actually refund the meal. This is not sesame chicken.

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Gene Godinvia Google

8 months ago

The server was amazing. Very attentive and respectful. Great spacious setting with lovely view of the street. The food presentation is nice but the taste, that is a different story. Fish was overcooked and dry. The quality of sushi roll fell short of our expectations.