BB
Best Buy
Best Buy: Wide selection, helpful staff, everyday tech.
2.8
Electronics Store
$$
Best Buy: Wide selection, helpful staff, everyday tech.
Best Buy in Everett, MA offers a wide range of electronics and tech solutions. Reviews mention a large in-store inventory and quick checkout on busy days, along with mixed service experiences. Some praise teamwork and helpful staff, while others cite knowledge gaps or unfriendly interactions. Located at 162 Santilli Hwy.
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Wide selection of TVs, computers, smartphones, gaming consoles, and accessories from top brands.
Quality appliances, smart home devices, and home entertainment systems for everyday living.
Expert installation, repair, and troubleshooting services for electronics and devices.
Extended warranties and protection plans to safeguard your purchases against defects and damage.
Convenient order online and pick up in-store option for quick and easy shopping.
Flexible payment plans and Best Buy credit cards to help manage your purchases.
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Overall rating
Hilal Orhan
Abby AND his Supervisor were great-in the sense they put my choices in the forefront and they did not cought up in individual effort. Great customer service and great teamwork. Only öne thing though, by mistake they gave me à cover that the box was already open. İ did not mind it as it was just the cover. However, İm also going to return the cover today because the cover is NOT for the phone model İ purchased. Best
Lisa Conn
I was sent walking around the store talking to the employees because no one new where the item was I was looking for. They told me I would get 20.00 up front to fill out for a bestbuy credit card if approved. Never received that then was told it would show up ony account in a few weeks. It was never there. No one none ehat they are talking about.
Sierra
If I could give this store 0 stars, I would, and it is simply because of one employee. The woman, Cheyenne, who "helped" me had major attitude, kept giving me different answers and rolled her eyes when I asked clarifying questions, and just handed me over to someone else while rolling her eyes. Mind you, I was calm and polite while interacting with her. The next associate to help me was a young man who was very kind and did his best to explain what Cheyenne should have explained but didn't and apologized for her giving incorrect information. Cheyenne was rude to me from the moment I approached the counter, rolled her eyes at me multiple times when I asked questions, and just overall a horrible person to interact with.
Jonathan Silva
As a local software engineer and game developer running a custom rig, I rely on high-performance hardware. I have spent thousands at this store, hold a credit line, and pay for the top-tier protection plan. Despite this, the service here is abysmal. I recently purchased a J5 Create dock/power adapter that failed. Even though I have the protection plan, the manager refused to return the defective $100 unit because it was just outside the standard return window. He refused to make it right, telling me to deal with the manufacturer’s lengthy process myself, and forced me to buy a replacement out of pocket. I watched him do the exact same thing to the customer in line before me—zero empathy, zero helpfulness. This isn't the first issue with this location's inventory. I’ve gone through three Razer Wolverine V3 Pro controllers here because they kept selling me broken ones. I also bought a Stealth Ultra with a jammed LB button that I had to fix myself because they refused that return too. It seems like the products at this specific store are handled recklessly and are often internally damaged. The staff competence on the general floor is virtually non-existent. Most employees in the standard Best Buy uniforms can't answer basic questions about RAM or specs. The only competent people in the entire building are at the Geek Squad desk: the older gentleman with gelled hair and the younger guy with the afro. They are the only ones who know what they are doing; everyone else is clueless. To top it off, when I originally opened my commercial account, the staff botched the data entry, messing up my name and Social Security number, which was a nightmare to fix. If you need tech, drive to a different Best Buy or just go to Walmart. This location is a "get in, get your check, and get out" environment where the management doesn't care about loyal customers or selling functioning products. UPDATE: The owner of this location just texted me regarding this review, asking me to repost my issue on their Facebook and Twitter pages so they can "resolve" it there. The answer is NO. I am not going to repost this on social media just so you can farm me for engagement and pretend to resolve the issue publicly for "free advertising." I am not going to help you trick other customers into thinking you offer good support. You had your chance to resolve this when I was standing in your store, but instead, you made me spend another $106 to replace a part I had a protection plan for. I don't want your public performance of a resolution. We don't need this store in Everett; we need a retailer that actually respects its customers.
Random Someone
Came on black Friday. Not as bad as expected. It was busy but I was able to find help and checkout within 20 minutes or so. The store was packed with both people and product. It was impressive how many TVs they had in stock. Overall I was expecting the worst but it wasn't really bad at all. Normally the store is pretty empty when I come in and it's probably harder to find help when it's not busy compared to today. Either way, Happy holidays!
