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William Mohlervia Google

12 days ago

I had the most spectacularly productive retail interaction with a young person in uniform who advised me not only on the right tv technology to fit my mother's needs but also swapped strategies on how to help elderly loved ones with tech remotely. Top that off with them executing a sale of the tv, which was in stock only at another location such that I spent only about 60 seconds executing the pickup, and you have a very satisfied customer. 👍👍👍👍👍

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Alyvia Google

24 days ago

Great experience. Staff was knowledgeable and helpful. Im glad I chose to come into the store rather than just ordering online. I worked primarily with Michael, but I also witnessed great collaboration with the other folks who were on the floor. It seems like the staff gets along well, are in good spirits, and are invested in providing a pleasant customer experience. A rare find for most big chains in this area.

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Harish Kumar Sainivia Google

about 1 month ago

It is a convenient place to buy electronics, appliances, groceries, and many more. The store is well organised. The staff are also very helpful. You will get items at very reasonablea and cheap price as compared to other platforms. Sometimes the items are not available in store, but u can get in online mode .

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Badiss Nouarvia Google

2 months ago

First of all, what is wrong with you people? I am beyond frustrated. Anthony, the salesperson, was actually very professional—which is the only reason I didn’t completely lose it in the store. So here I am instead. I went to the Best Buy in Columbia Heights to buy a TV. Anthony advised me perfectly, helped me choose the right TV, and everything was going smoothly—until we got to the logistics of actually purchasing, delivering, and mounting it. That’s where everything fell apart. There was zero flexibility when it came to scheduling the mounting. As if I can afford, in this economy, to take an entire day off just to be present for a mounting that is already outrageously expensive. So I decided to skip the mounting altogether and handle it myself. Then comes the only good thing in this entire transaction: the promised free delivery. Except—surprise—it suddenly wasn’t possible anymore. Why? Because “the software” wouldn’t let Anthony schedule it. That was the explanation. The solution? I should pay for an Uber XL… to transport a TV… from a store half a mile from my home. Let that sink in. Best Buy would not deliver a TV that I purchased, even though I live less than a mile away. After all of this, I had no choice but to cancel everything. To make matters worse, Anthony had even convinced me to open a Best Buy credit card. My mistake—clearly—since I’m never setting foot in that store again. Now I get to deal with calling Citi Bank to cancel it, and we all know that will be a slow, painful process. How is it possible that buying a TV at a place called Best Buy is this unnecessarily complicated and infuriating? Thanks for completely ruining my afternoon.

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Giving you My reviewvia Google

4 months ago

This particular location has no good customer service they do not greet you Upon entry. They are not polite with helping you. Maybe it was just The workers I Encountered. If you can buy it at Walmart, do not buy it from Best Buy. Walmart gives you 30 days to make a return. Best Buy gives you 14 or 15 days depending on if it’s an open box I believe. They are extremely shady. I was a day late on my return window, which is 15 days I was on The 16th day. they would not give me a refund to my original payment method. Instead of them giving me a refund to my original payment method they made sure to put it on a gift card to make sure they get their money back. I am not a fan Of Best Buy anymore, so I will not be shopping here and I recommend you do the same.