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jose mario Muñoz Alemanvia Google

2 months ago

About four days ago, I purchased a gray pair of headphones for $200. When I returned to the store to request a price match after finding the same headphones at Sam’s Club for $170, I was told the price match could not be applied because the color was not the same. I accepted that explanation and asked to return the headphones for a refund, which was processed. After receiving the refund, I explained that I wanted to repurchase two pairs of headphones—one black and one white, since Sam’s Club was offering those two colors at the $170 price. At that point, I was told that the store did not have white in stock. I asked what the closest color to white was so that I could still purchase two pairs, but I was told that unless I purchased two black pairs, the price match would not apply. At that point, I explained that my only option would be to buy both pairs at Sam’s Club for $30 less each. They repeated that they could not price match a different color. So I told them to keep the headphones, and I would just purchase them at Sam’s Club instead. I always like Best Buy but to let go a customer go that easy doesn’t seem like good business to me.

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Sophie Schwartz (sahfi)via Google

2 months ago

Employeees kind of say “hi” and then wait for you to say something. We pay $180 to Best Buy a year for them to cover care for all devices we have purchased. Went in with a pair of AirPods that are having some issues charging and no longer under AppleCare. Employee took one look and said “oh, sorry we don’t cover Apple products anymore.” Apparently this summer they stopped covering Apple products at this location because of the proximity to the Apple Store. We have all Apple devices so this $180 we have been paying is apparently for nothing. I read the terms and conditions on the sheet she showed us and this was not mentioned. Best Buy also never thought to inform their customers about this. The employee didn’t really seem to care and did not offer to get a higher up for us or anything. So it turns out they just didn’t think it was important information to tell their customers that the$189 we pay for “all devices” now covers nothing

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chance rollinsvia Google

2 months ago

Everyone is super friendly and nice and willing to help wherever is possible I also understand they got a job and selling stuff is better but they dont seem to give off that type of energy. More or less letting you decide with no hassle but always giving recommendations or sometimes just having a quick chit chat. Nice place a ton of stuff in there take you a decent bit to go though everything if your just bored looking around. Solomon and (i forgot the other 2 names I talked to sorry...) super great people 👍 if you have any questions about anything dont be afraid to ask their staff seems to be very knowledgeable about the products in their store.

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Chris Vacantivia Google

4 months ago

Exceptional staff! I was in and out super fast because the staff was amazing! I had multiple people ask if I needed help and they all got me pointed to the products I needed quickly! I shared the feedback with Chuck the manger and told him he owes everyone pizza for being so awesome!

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Bill Clevelandvia Google

about 1 year ago

Recent trip to Best Buy on Beltline to get a new laptop. Sam the sales associate was very helpful providing introductions to 3 different windows models that were currently in stock. On a Sunday afternoon they had a lot of sales associates asking if I needed help and directed me to the computer area to get the help I needed to walk out with a new computer.