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Andi Dvia Google

about 1 month ago

I’ve been here many times, and usually have a great experience. However, I recently discovered that you cannot get ahold of a human, and they only allow you to book online or talk to AI. I called them because their advertising showed a different price for their specialty facial than their online booking system shows. I figured calling and talking to someone would be the easiest way to solve. I could NOT get to a human. I only got their AI which would not allow me to talk to someone and could not explain why the cost was different. I then emailed them with the screenshots from their website and the booking system (included below) showing the price discrepancy of $25, asking for someone to reach out to help me. It’s been over a week and I’ve heard nothing. I will not be back.

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David Gutierrezvia Google

about 1 month ago

I cannot recommend this business. If you are busy and make a mistake on your booking don’t think you can rebook another time. They charge you in full even though you don’t get your service. I booked an appointment or was trying to for a weekend. I selected the day I wanted and apparently it went to a different day which was the following day… I saw 9:30 AM and booked it went through the stuff etc… didn’t even think to look at the date because I thought I had it eight. Little did I know I got the wrong date mistakenly. They told me it’s your fault and you have to pay the full amount. So because their site was confusing and I made a mistake I lost out on $270. I can understand paying a fee but $270 is crazy for a simple mistake. They didn’t perform the service and got free money from me. This is as crooked as it gets and I will never recommend a business that operates this way. I do not recommend these people at all. Terrible business policy and I wouldn’t enjoy their services any longer after knowing they are so hard wired to follow a policy so blindly for a mistake. Find a better business to give your money to and avoid this one.

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C Mvia Google

about 2 months ago

The service I received from Brooklyn was exceptional. She was incredibly kind and respectful, and she took the time to explain what she was doing throughout the entire process, which made me feel very comfortable and relaxed. Her professionalism and attention to detail truly stood out. I highly recommend Brooklyn and hope the owner recognizes her for her hard work and dedication.

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Travel N’ Wandervia Google

2 months ago

I love soaking in NM hot springs but sometimes I don’t want to drive out of ABQ. We found Betty’s a couple months ago and were hooked. The service is friendly, welcoming & informative. It is clean and well tended to. You can tell they really care about the atmosphere they provide. They offer soaking, massage therapy and spa treatment. However, we’ve only soaked. They have 2 private salt water tubs that can be reserved by the hour ($60). The one we were in also had a dry sauna and cold rainfall shower. Talk about self-care and serenity. The parking lot was full so I am sure that this hidden gem is a local fave. We cant wait to try some of the treatments they offer.

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McKenzie Malmosvia Google

3 months ago

I really enjoyed my facial and everyone seems really nice. My only complaint would be their locker room/bathroom set up. People are getting undressed and showering and no offense these people need privacy. I don't want to need to use the bathroom and see some random person naked coming out the shower. People apparently enjoy walking around naked with no towel there 🤷‍♀️ Cool for you, but not everyone wants to see that. The floor was wet by where the bathroom stalls are so someone could slip as well. They need another seperate bathroom area. Other than the odd bathroom everything was really nice in there.