Adam Cole
Marvin came on Tuesday to diagnose my heat pump and confirmed it was not working. He said he would return Wednesday to fix it. That was pushed to Thursday, then pushed again to Friday. On Friday, after multiple delays, I was told he could not come back until the following week. This left me with no heat going into the Christmas and holiday week. He then offered to come over the weekend, despite knowing this building well and knowing that contractors are not allowed on weekends. That was not a real solution, it was an empty offer made after days of missed commitments. At no point was another technician offered. No contingency plan. No urgency. Just repeated rescheduling followed by abandonment at the worst possible time of year. If you value reliability, honesty, or basic follow-through, do not use this company.
