Big Bend Auto Center

M

Matt Shea

via Google

Good, honest, Ukranian guys who know their business well. Paul is particularly accommodating. Did a lot of body and electrical work and tried to smooth things out with the insurance company. Nothing over the top in any negative ways.

J

Joe Burkes

via Google

I came in for a rear brake issue. While the mechanical work on the brakes seems fine, the customer service regarding their other recommendations was disappointing. They flagged an exhaust leak-noting 'FLEW PIPE IS BUSTED' in the inspection report-and immediately quoted me nearly $1,000 to replace the entire rear catalytic converter assembly. When I called to ask for clarification on the price and the risk, the man on the phone was impatient, condescending, and rushed me off the line. He used what felt like scare tactics, claiming that 'banging' on the rusty parts could lead to replacing the entire exhaust system for $1,600+. I declined the exhaust service because replacing a good converter for a broken flex pipe mesh felt like an unnecessary upsell, and I didn't appreciate the pressure or the attitude when I simply tried to ask questions. I authorized the brakes via their text link just to avoid dealing with them on the phone again. The work gets done, but double-check their quotes and don't let them rush you.

S

Susan Freise

via Google

We have been working with Big Bend Auto for many years. Mike Glantz and his team of people do an excellent job! We trust them with the repairs that are needed; never trying to over sell. Repairs are done in a timely manner at a fair price. Trust is a big issue with any service today, but extremely important when it comes to auto repair. We have been taking our cars to Big Bend Auto for many years and would not consider going anywhere else.

T

Tom Rector

via Google

I brought my car in for an A/C inspection and was told the blend door needed replacement. Later, I called to see if I could pick up the car to drive it for the week. Instead of a straightforward answer, I was met with an angry, unprofessional tone — and I responded in kind. I don’t tolerate rude behavior. This event was surprising to me with the amount of positive reviews they have. I explained I hadn’t responded to their quote because I was in a meeting, but the situation escalated until I was told to just “come get my car.” What I didn’t realize was the car was left disassembled. I would have been fine leaving it there if it had been communicated respectfully. Instead, the conversation turned defensive, capped with the statement: “you don’t want me to raise my voice at you.” If I ever spoke to a client like that in my business, I’d expect them to push back — and I’d know I was wrong. Professional service means owning mistakes, not doubling down on them. Upon arriving at the shop, I was notified that the car in fact did not need to be reassembled.

A

Austin Knebel

via Google

I can’t recommend Big Bend Auto Center enough. Mike and his team went above and beyond when my 2013 Honda Fit had a serious engine issue. It was a tricky fix, but Mike took the time to explain everything clearly and laid out all my repair options without pressure or upselling. Not to mention when I’d first taken my car there for a routine inspection, they discovered a loose battery and tightened it for me. Then when the car failed, Mike worked with me and advised me until we got it to pass! Big Bend Auto Center is seriously the best! Huge thank you again to everyone there!