Binder Heating and Air Conditioning, Inc

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John Khoury

via Google

My family has used Binder Heating for over 20+ years, with both residential and for our restaurant. There are multiple reasons we've NEVER looked at even calling another company, whether it's their prompt response, on time service calls, friendly receptionists, quality of work, warranty of job done, and top notch service guys. But what Binder did this week for my elderly mother was above and beyond even my expectations. About 4 weeks ago with the heat not working properly, Binder came out and diagnosed my mother's furnace as having a bad heat exchanger and let us know it would soon be going out. They got the furnace to run during some very cold days as to keep heat flowing in her home. Eventually the heat exchanger did fully go out. While my mother was out of town, I thought that it would be a good time have it replaced and since the weather was in the 60s-70s, there was no real urgency to get it done right away. The part needed, had to be special ordered. Binder ordered it from the vendor and it was scheduled to arrive this past Monday for install to be made Wednesday morning, just in time before we got another cold spell. Dana and Allison worked diligently to try to find a way to get it over nighted, which they did. However, as sometimes happens, the shipping company was slow footing it and showed it hadn't left the warehouse in the time frame they said it would and that the install would be pushed back till Thursday morning. Not a big deal if it was for my home, but for an elderly person, not having heat was a big deal. Dana called me Tuesday morning and told me that space heaters would be dropped off to my mother's home to make sure she wasn't without heat and she would keep me posted if any changes. That in itself was amazing. Then about a hour later, Allsion called me and told me one of their techs, WAS GOING TO PICK UP THE PART DIRECTLY FROM THE VENDOR HIMSELF and that they would be there Wednesday morning as originally scheduled to install it. Which they did. Not only did they leave everything as clean and tidy as they found it, but they were extremely friendly and professional. In this day and age when people are looking for any reason to save money by getting multiple quotes and nickel and dimeing businesses in order to save a few bucks, by all means go ahead and do that if that makes you feel better in the end. What makes me sleep at night is knowing that Binder is by far the best HVAC Company I could ever choose because they truly care. And the cherry on top? Because it was such a large job and my mother is on a fixed income, they let us break the invoice up into multiple payments. Binder is the standard. Everyone is just trying.

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Maureen Nelson

via Google

Binder was very responsive when our furnace went out unexpectedly the day before our family was arriving for a funeral. Garrett was so pleasant and professional. Thanks to Binder and Garrett for turning an “OMG!” moment into “PTL!” moment. I absolutely recommend Binder, a Union company with an excellent reputation.

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Brien Slawik

via Google

Binder Heating and Air did a fabulous job for us. I highly recommend their firm.

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Nate Fowler

via Google

Great experience, really friendly and helpful even on things I hadn’t asked about

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Robert Kruse

via Google

Jay was an absolute professional and kept us informed and up to date as he worked on our furnace. We couldn't have asked for better, and are overall very impressed with the company.

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Jennifer Nelson

via Google

Excellent services - office & technicians! In addition, Kyle & Jay were friendly and answered all of my questions. They are wonderful!