B&L Automotive Repairs, Inc.

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Julia Cruzvia Google

about 2 months ago

I chose this shop based on positive reviews but was extremely disappointed with the quality of work. My vehicle was backed into in September and finally returned today after multiple trips back. At pickup, the hood was misaligned and the bottom bumper scratched. At home, I found additional issues: a cracked aftermarket (AFK) headlight, clear coat drips, and polish/burn marks around the driver-side door. While the burn marks didn’t go through the paint, they still reflected rushed workmanship. I spoke with the general manager about these concerns, but none were properly communicated to the technicians. I later learned the manager had been terminated, which explains the miscommunication. The CAPA-certified hood didn’t fit properly, and despite multiple corrections, the front hood/bonnet was still scratched at one point before being fixed. Even after everything, the hood alignment was slightly off, and I was told there was nothing more that could be done because it was OEM. I still don’t understand how the shop released my vehicle in that condition—an aftermarket (AFK) headlight was cracked, the paint had issues, and the CAPA-certified hood was misaligned. My frustration wasn’t about waiting for parts; it was entirely with the quality of work and having to bring the vehicle back multiple times to address issues that should have been fixed the first time. Communication was extremely poor—I did not receive a single email, text, or phone call with updates, which was especially surprising given that other reviews mentioned regular updates. It was also clear the shop seemed frustrated with my follow-ups, but that is not my fault—these issues arose because the work was not completed properly initially. I’m glad insurance covered the cost, as I would not have wanted to pay for this work myself. While most issues were eventually corrected, the process shows a clear lack of attention to detail and oversight, which is frustrating given the high cost of the repairs.

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Amanda de la Gvia Google

2 months ago

We've been going to B&L for years! The work they do is great and the pricing is fair. The folks there are always competent and friendly. Diamond and Stanford helped us out the day before Thanksgiving and resolved our issue in a flash! We always send our friends their way. Highly recommend!

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Tony Tavia Google

3 months ago

Unfortunately, my car was deemed totaled and we were not able to get it repaired. But the B&L team were very communicative throughout the process, and by looking at their work spaces and some completed repairs as customers left their lot, I can say that I would be confident in their work and would consider them for any future jobs. Their staff (shout out Diamond) are professional and helpful! Johnny from the shop helped me out with getting something out of my wrecked car which was very nice of him.

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John Dziedzicvia Google

4 months ago

I had an excellent experience at B&L Body Shop, thanks to Isaac. He went above and beyond to make sure I was taken care of — from explaining everything clearly to working out a great price. I’ve been here before and they do awesome work. You can tell he genuinely cares about customer satisfaction and wants you to leave the body shop knowing you got the best price and service. Ask for Isaac if you want excellent service. Although everyone here is friendly and knowledgeable, I really appreciate the time and effort he put in to make the whole process smooth and stress-free.

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ElmWood Flooring Construction Co.via Google

5 months ago

Highly do not recommend this auto body repair shop, they are totally corrupt when it comes to working with the insurance companies, and do slow lousy work from what we came to find out, taking a vehicle apart and putting them back together properly was a major task and not done right, and blame the customer or say it was like that before bs., and all that was done was technically not needed for what needed to be done which was back side body fender work and a paint job, they ended up stripping the whole car down, which was over kill, they didn’t take the right steps to deliver quality service or work, 3 months they kept our car costing $15250.00k., and we were not happy with the end results and they treated us and the car as like we were an inconvenience and they meaning the so-called Manager said they would never have taken this work seeing how old the car was, which was amazing to hear after the fact of the service advisor writing up the paperwork., all While firing him this service advisors. The office here is ran like a hot mess. Best to find a better shop. Don’t go based on years in business and high reviews ratings and them being in network of your insurance companies, like we did, that was our biggest regret.